Reliance Digital — Order cancelled by itself after charging 28000 Rs, and not giving a refund even.

I ordered a smartphone for Rs. 28000, payment was successful from my credit card, but the order got cancelled immediately from the system itself.

When I called the customer care they told refund will be given in 7 to 10 working days, but when I asked why you cancelled the order, they said Store cancelled it, as it was pick up from store. They didnt give me any kind of reason that why store cancelled my order.

So what is this? I give money to the vendor, and they cancel the order and say on my face, sorry I will keep the money for 10 days, you go home now?

I have to travel from Faridabad to Delhi to take this order, and they cancelled it by themselves after getting the payment, they are not picking any phone call of their store.

Their store address is Jio Store, Ground Floor 1E, Kamla Nagar.

This is totally unfair treatment to the customer, I want the money back immediately, as I didnt cancel my order, they cancelled it.

This is being taken very casually, this is a serious matter, if the company can cancel my order on their will, they should not have charged me a hefty amount firstly, and if they charged it, they should return it immediately. This is just because of some goons sitting at the store and cancelling online orders.