Reliance Digital — Order not delivered and it has been returned by the seller

Hii,
I placed an order on 28th April thinking that am gonna get it delivered on 4th may as mentioned while placing the order .
But as of now it’s been 13 days, after raising several complains didn’t receive any solution . Everyday single day am calling the customer service and they giving no solution rather giving fake assurance saying “ ma’am you are going to get your product today “ and when I check the delhivery website I saw that my product has been returned by the seller . It’s not any cheap product . It’s such a costly phone that I have ordered from reliance digital . Repeatedly requested them to deliver my product but no response. Am attaching some screenshot below of the complains raised and reply received and tracking .
And in the reliance website since 28th it’s showing that the product has been shipped and there no other update . The customer executive assures me everyday that I am gonna receive a call back regarding my product but it’s all fake .

Order id RDF31694231
Mob : [protected]