Reliance Digital — Ordered item not delivered even after multiple follow ups

Order number: RDF38447410
The order was promised next day delivery. While waiting for the whole day for the order, got an SMS saying delivery attempt failed with reason as house locked. Immediately raised a complaint. Surprisingly the customer care or even the escalation department does have any clue on how to track this.
Writing to CSHead and CEO did not help either.
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Reliance Digital customer support has been notified about the posted complaint.
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