Reliance Digital — Panasonic Inverter AC 1.5 ton

I purchased a Panasonic inverter Ac 1.5 ton model no/ sr no.. 5SINVZU18XKYF in the first week of March. It was delivered and installed on 10th March 2022. At the time of installation service engineers found that gas had leaked or there was no gas . They told me that they will come back again the next day and fill the gas. After that game of chasing has started I have made a number of complaints through customer care ( service request no.[protected]) filed last Saturday i.e. 16th of April. After that I have called customer care 3 times to confirm the status. but not to mention it was a pathetic experience dealing with reliance customer care . no response as usual.
Then I have decided to visit the Reliance Digitals store at Shipra mall ( from where I have purchased the AC). I met Store incharge Mr Naimuddin, he then referred me to customer care executive Ms Renu, Who called the service center and registered a complaint in front of me . She told me that all my previous complaints were marked TC ( technically completed). She assured me that it will be done in the second half.of the day i.e. 21st April 2022, but the game of chasing started in the second half. She has given me the number of service supervisor Mr Arun Sharma, Mr Arun gave me the number of service engineer ( Asif) . When I talked to Asif he told me that he did not have any service request from the service center. After that Mr Arun sharma has stopped picking up my calls. Since then I have tried him at least 8 to 10 times.
Today morning ( 22ND April) I again requested Ms Renu to get it done, she again committed that it would be done today. Going by the above trend I am least hopeful that it will be done today as well.
I am literally fed up following reliance customer care. its real mental harassment done by reliance customer care for last so many days.
Please asked reliance digital to refund my money and pay the penalty for mental harassment they have done.
Regards
NIDESH KHATRI