[Resolved]  Reliance Digital — Pathetic service and false promise

Address:	Gurgaon, Haryana, 122017
Website:	www.reliancedigital.in

I purchased an ac with below details

Ac company name : panasonic
Model : us18sky-1
Purchase date : 26-mar-2017
Delivery date : 27-mar-2017
Purchase store : reliance digital
Store address : ansal plaza, palam vihar,
Gurgaon-122017 (Haryana),
Store contact no.:[protected]

Even a month is not passed, from sunday (23-apr-2017), it stopped cooling, because it was evening (9:00 pm), so i was not able to called panasonic customer care but i called them on monday (24-apr-2017) and their service engineer visited on monday only.

Service engineer said gas has been leaked out because installation was not done correctly (Installation was done by reliance digital), so he did not fix the issue and said to call reliance digital.
I tried to call reliance digital service centre 2-3 time on monday but every time they responded like "server is slow so cannot not take action instantly", then i raised ticket via mail.in between i tried to call reliance digital store on the number which was given on the bill but did not get through.

By a number of follow up, the service engineer from reliance digital visited on wednesday evening (26-apr-2017) and now he said the leakage is from internal part of the condensor (Don't remember the exact word), so he will not fix the issue, panasonic need to fix the issue.

Then, i called panasonic to replace the product as their engineer was not able to find the problem, they said to contact reliance digital.

I then called reliance digital to raise refund as they said again their engineer will visit tomorrow to fix the issue, so if the engineer cannot fix today how come he will fix next day? He said call to call panasonic if refund is need.

I then called panasonic for the same, after spending more than 1 hour somehow i got a number (They said it asm's number).

I had discussion with mr xxxx (Asm) on wednesday evening (Approx. 8-9 pm), i have clearly
Aid him all the issue, he gave assurance that ac will get fixed by tomorrow i. E. On thursday.

After follow up on thursday, he said engineer will visit in evening 6:00 pm. I clearly sid engineer if something need to replace how can you replace post 6 pm, and requested to visit early. But then he visited my home at 6:30 pm. And then said the some issue is there, it need to get replaced.

Then i called mr xxxx again, he said it will get replaced by tomorrow i. E. On friday (28-apr-2017) but nobody came to replace it. And this keeps on going daily, they says to solve by today but nobody solves.

In between i called reliance digital and asked email id for senior person, so that i can communicate over the same on mail. Someone picked the phone and denied to share mail id.
This is really a pathetic service, i do not want to face this in future. So this is my request to take your product and refund my money (Including the installation fee).