Reliance Digital — Payment is not received


Tried purchasing a product from online

Sony 138.8 cms (55 inch) ultra hd (4k) android smart led tv kd-55x8500g

On 03/06/2020.

In portal payment status shows "payment unsuccessful" but my amount got debited, have called customer care many times, got replay like will be refunded in 48 hours but now its 6 days still i didn't receive amount back.
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Complaint comments 


Failed transaction - ORDER NUMBER RDF05704540

Our order was placed on 23 August 2020.
The money has been deducted from our bank (HDFC CREDIT CARD), 404 ERROR PAGE appeared and transaction was partly stopped.

We contacted the customer care and they said the money will be refunded within 2 days . But we didn't get any money back still. And my EMI started on 25 August 2020. But still dint get any response and refund from RELIANCE END. I highly doubt will I get my money back.
Did you get the refund, I was stuck with same problem and customer care is not at all helping
I placed order for apple airpods pro on reliance digital on[protected] for rupees 20106.55 from my HDFC BANK CREDIT CARD. The money is deducted but the order screen showed 404 Error Page . The order status is unsuccessful and money is also debited to my account.

Kindly refund my money back urgently.
Ordered HP 419 ink tank printer today. Order placed, payment unsuccessful, but money debited.
Ordered kelvinator rooster today. Order placed, payment unsuccessful, but money debited.
Gurjant Dhulka's reply, Jan 19, 2022

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