[Resolved]  Reliance Digital — Payment not received complaint [protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought a LG made Double door 580 lit refrigerator from Reliance digital at GIP mall Noida in October 2014 and also paid for a comprehensive extended warranty valid upto oct 2017. A month back I noticed a problem in the refrigerator and gave a service call to Reliance digital.The service technician after checking my freeze concluded that they donot have the spares required and asked me to get the same repaired through LG service promising me that they will reimburse me the cost I will incur with LG for the same. Accordingly I got the freeze repaired by LG by paying Rs 2000.A day later when I informed reliance digital customer care for reimbursement they asked me to send all the scan copies of Bills to their customer care address by email and promised a cash payment at my residence within 3-4 days. I have sent all the docs as advised on 4th of April. Since then there is no response and even customer care over telephone is dropping the phone while I had been trying to get an update on status. I really donot know what to do. Almost all my home gadgets are brought thro reliance digital and for all of them I paid for an Extended warranty and I realize now these are big blunders in my part.