[Resolved]  Reliance Digital — Pioneer Home Theater

Address:	Dakshina Kannada, Karnataka, 575002
Website:	www.reliancedigital.in

I had purchased a Pioneer music system bearing model number HTP323 on 5/1/2014. At the time of buying i was advised to take ResQ plan with additional 3 Year(1 year product warranty and 3year ResQ care plan from 05/1/2015 to 5/1/2018) and accordingly I was charged additional amount. The product malfunctioned last week and I called up the store, the store staff so rude that he asked me to visit the store and informed that they can’t sent anyone. Today i visited the store with ResQ kit and informed the customer service about the malfunction of product purchased at their store. The customer service guy at the counter dint even heed at my request and started talking harshly and warned me that warranty has expired and I need to go to Pioneer service center. I requested him to check warranty period mentioned on ResQ kit mentioning that warranty has not expired and it is valid till 05/01/2018. He started arguing it is not his problem and i need to get the product repaired at my own cost and expenditure.
If this is the kind of people Reliance Digital has in its Store, and I wonder why such products are sold and unethical people are at your store.
Today I am shocked and it is really disgraceful to say that what kind of after sales service is provided by such Big Corporate of yours. I wouldn't even recommend any product of Reliance to any of friends and to the General Public.