Reliance Digital — Product installation not initiated and return request also not acknowledged

Website:

www.reliancedigital.in

Order no. RDF[protected]heater)
Order no. RDF[protected]ResQ installation service)
Service Id: [protected]
I have purchased A.O Smith instant water heater along with installation on 7th July, 2023 for 4073 rupees. It costs 300 for installation. I ordered this product via reliance digital website. I need this product because as I got fistula surgery and to recover from surgery, doctor advised to take hot water sit baths. The policy says installation on delivery date plus one day. But the installation is not initiated till now. I have made n number of calls for installation with reliance digital customer care. Also explained my medical emergency situation But No support given. Also I tried to return the product, but no support for that as well. I tried to reach store as well. The inconveniences caused is very huge. Reliance digital should answer for my suffering.