Reliance Digital — product not delivered and cancellation was not done

I have placed an order for lg automatic washing machine through reliance digital online portal on 28.05.2020. While placing order the delivery date was shown as 30.05.2020 but didn't receive any update on the status of the order till date. I called the customer care multiple times, every time the response is that concerned team will call. But no call was received from them. Final today i called customer care to cancel the order but status was incorrectly showing on website. No refund was initiated yet