Reliance Digital — Product not Delivered/ forcing customer to buy another product because of low stock

[email protected]

from Hyderabad, Telangana

Aug 24, 2022

Address:

Kothapet, Hyderabad

Hello Everyone,
I have ordered a Panasonic 5 star AC, at Reliance Digital on 15th Aug. They promised delivery in 48 hours. It’s been a week and there has been no updates for the reason of delay or when will it be delivered. I had to direct visit the Store again, and the responsible person is saying take a 4 star Panasonic AC instead or wait for another week. The above information was also shared after i visited the store and the sales person is forcing us to take the other AC, by saying the AC we ordered mightnot come even after a week.
My order No is : [protected]

It’s been a worse Service from reliance digital, even worse customer support.
Terrible Experience.
I suggest the customers not to buy from reliance Digital, Hyderabad.
It’s better to look for another stores.

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Reliance Digital customer support has been notified about the posted complaint.

Aug 26, 2022

Updated by [email protected] Now they are trying to send us a Product, whose package is already opened/tampered/damaged. I said I will not take such product. Then they are saying that’s the only piece they have and cannot do anything now. My parents went to the store directly and asked for refund, if they cannot give us the right product. They said the refund will take days. My parents are still in the store since 3 hours asking for refund.

Terrible experience!
Terrible Reliance!
Never going to buy from reliance any product & will not let our friends and relatives to buy either.

Sep 10, 2022

Updated by [email protected] The Customer Support person Contacted me.
Heard my complaint, took all the necessary bills and documents.
Said, will update you in one week.
Haven't heard again even after a week, leave the solution at least an update is also not provided.
The customer support group is also same as the company's sales person.
Great Job!!!

Worst Customer Support Ever!