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Reliance Digital

Reliance Digital — Product Not delivered - Samsung AC 1 ton AR12CY5AMWK 5star

I ordered one Samsung 1 ton 5 star AC on 9th April, 2023 from Reliance Digital Store, address - No 104, 3rd Floor, Lake Mall Baroj Road, Rash Behari Ave, Kolkata, West Bengal 700029. Total price - 48, 103. I have made down-payment of 20, 372 and rest is availed through Kotak No cost EMI Finance.
Order details - phn - [protected], email - soumik.[protected]@gmail.com.
Since 9th April, I am not seeing a single status update of the product delivery and did not receive the product yet.
There is no support either from the Physical Store or Reliance Customer Care and no update on delivery is provided. Seems they do not care about the helplessness of a customer. I am reaching out in this forum hoping to get some help in resolving my issue.
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