Hi,
Even after 13 days of complaint reliance is not able to serviced water purifier while taken 3 yrs extended amc at the time of purchase of wp from reliance digital, kanpur...
Sir,
It’s 3rd day of mail and 13 days of problem
How much time required to resolve one small problem / replacement of one device.
If reliance is not able to do it, kindly arrange to return amc charges paid by me and i will take amc from hul for water purifier.
Rgds
From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 26 april 2016 20:55
To: rajesh gupta
Subject: re: after sale service at kanpur
Dear sir,
We sincerely regret the inconvenience caused to you.
We are already working on your concern and our team will contact you at the earliest.
Appreciate your understanding & co-operation.
Thanking and assuring you best of our services always.
Regards,
Deepakraaj.
________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Sent: tuesday, april 26, 2016 3:00:40 pm
Subject: re: after sale service at kanpur
Hi deepak,
It’s still not done . The technician mr. Nirmal returned to service centre with out repairing water purifier.
No water at home
Pls help.
Rgds,
Rajesh
From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 26 april 2016 14:18
To: rajesh gupta
Subject: re: after sale service at kanpur
Dear sir,
We sincerely regret the inconvenience caused to you.
We are already working on your concern and our team will contact you at the earliest.
Assuring best service.
Regards,
Deepakraaj.
________________________________________
From: "rajesh gupta"
To: "rajesh gupta", "cshead reliancedigital"
Sent: tuesday, april 26, 2016 1:42:27 pm
Subject: re: after sale service at kanpur
Hi,
Most unprofessional attitude and unskilled technicians in reliance services
• mr. Nirmal has reached to home to attend the complaint, not able to rectify problem ..Though ro has started working but display panel is not working properly and second height this guy is not carrying tds meter to check after replacement of part how much tds is in water
Does this way of working of reliance ??
Should i connect at the top level for this small work ??
Rgds,
From: rajesh gupta
Sent: 26 april 2016 10:36
To: 'cshead reliancedigital'
Subject: re: after sale service at kanpur
Dear bhakti,
It has not been addressed till now.
• 12 days without purified water
• excellent service to customer
• amc of resq is just waste of money and harassment to customers
• will move to hul for further amc
Ridicules and funny services, no response even after reliance hq ?
From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 25 april 2016 14:46
To: rajesh gupta
Subject: re: after sale service at kanpur
Dear sir,
We sincerely regret for the inconvenience caused to you.
We are taking every possible action to make sure that this problem with your hul water purifier is rectified and we are able to provide the best possible solution to your inconvenience.
Our team will be contacting you at the earliest with the resolution.
Thanking and assuring you for best services always.
Warm regards,
Bhakti sawant
________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Cc: "rajesh gupta del"
Sent: monday, april 25, 2016 10:17:25 am
Subject: re: after sale service at kanpur
Hi,
Once again, am in trouble.
The hul water purifier is not working since 16th april’16.
• logged complaint in kanpur service centre at ( 0512 – 6551145 ) on 17th april time 11.59 am. They asked to logged complaint on toll free no.
• logged complaint at[protected] on 17th april time 12.01 pm and got sr no.
• technician visited home on 19th april and informed adopter is not working, will raise part request and replaced within 03 days
• now technician is not picking up call
• again called toll free no. And was provided the call no.
It’s 9th day of complaint but no resolution. It’s really very poor service and forcing me not to continue amc with reliance.
In this summer, when temperature is 40~ there is no drinking water in home and we are purchasing mineral water on daily basis.
Requested to look in to this and kindly get this resolved.
Sl no. Sr no. / call no. Date time
1 20201505 17-apr 12.05
2 [protected] 19-apr 16.13
3 [protected] 23-apr 12.18
Warm regards,
Rajesh
From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 12 december 2015 11:53
To: rajesh gupta
Subject: re: after sale service at kanpur
Dear sir,
Greetings...
As per the discussion with you, the below concern regarding hul water purifier has been completed yesterday.
We value your patronage and trust that your queries has been resolved.
Thanking and assuring you best of our services always.
Regards,
Deepakraaj.
________________________________________
From: "cshead reliancedigital"
To: "rajesh gupta"
Sent: friday, december 11, 2015 5:37:33 pm
Subject: re: after sale service at kanpur
Dear sir,
First and foremost a sincere apology for inconvenience caused to you.
We have taken up your concern regarding hul water purifier and our team will contact you at the earliest.
Assuring best service.
Regards,
Deepakraaj.
________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Sent: friday, december 11, 2015 2:05:52 pm
Subject: after sale service at kanpur
Hi,
Purchased 01 hul water purifier - purit in oct.'14 and also taken extended warranty of 3 yrs after payment of rs. 3750/-
Now my pur it is not working properly, complained many times to store and they replied with service center no.[protected] . One technician attended the complaint on 6th dec.'15 but could not rectify. Again complaint lodged and no. Given - [protected] but no solution till now.
Very bad experience of after sale service from reliance . Pls help
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