Reliance Digital — purchased a nokia 6.1 plus device. it stopped working within 4 hr of purchase

Address:

Jagachha, Howrah PS: Jagachha, Howrah, West Bengal, 711112

I have Purchased a Nokia 6.1 Plus device From your Outlet Riverside Avani Mall- Reliance Digital(POS 02IN[protected] at REL RETAIL LTD-DIGITAL) On[protected] for Rs. 15755.0 Customer Name : Sreya Biswas. It stopped working within 4 hr of purchase.
I came to Store and handover the phone with accessories within 24hr or purchase.
Floor Manager 'Ajay' behave is just ridiculous. Doesn't know how to talk to customers.
They received the phone and said they will take it to Service center and fix it. But will not Replace it with a new one.

My Question to you is Why should I take a repaired phone when you sold a malfunction phone to me ? You should give a new phone to.

Otherwise I will have to go to Consumer forum with a help of Lawyer.

Arijit Biswas