Reliance Digital — Re: replace this laptop otherwise refund amount - reg.

Address:

Sambalpur, Odisha

Dear sir
I am adyajit das purchase a laptop, bill no - txn#11 r#12 on date - 04/06/2017 in your reliance digital (S#3814) sambalpur odisha. After billing i found different product inside the package, so i am not agree to take that product and i demand my selected same product but that product not available in your stock then they offered me to take another model but i am not agree to take another model because that product available only display pice so i was requested to the store manager please refund my money i am not interested to take another model then, he was requested me believe me this is very good product and take this product i take responsibility for this product if any type of issue in future (Warranty period) in this product i will replace the product then they convinced me to take that ptroduct then i was taken that product (Display pice)

On date-05/06/2017 when i had used the laptop i was found the quality of sound was abnormal then i was imdieatlly informed to your store manager by teliphonic, laptop sound quality is not good just like broken speaker then he replied me i will send our engineer to solve your problem on date-11/06/2017 your engineer visit my room to check the laptop and found left side speaker found damaged. That why the sound quality abnormal, so i need to replace the laptop otherwise refund my amount as soon as possible

You are this type of game play with me for sale your defective product (Laptop)

As per telephonic discussed with your mumbai customers care team mobile no - [protected] and your store team mr. Sivanand mobile no - [protected]/[protected]. I am handed over my dell laptop to your store team mr. Sourav naik mobile no -[protected] on date - 15/06/2017 at 7:20 pm.
Handed over item

1. Dell laptop
2. Laptop charger
3. Codeless mouse
4.16 gb pendrive

Complaint no:[protected], already 29 days gone still now no resolution, i need replace this laptop otherwise refund amount as soon as possible.

You are only assuring that your best services at all times but still now no results only process...

I need replace this laptop otherwise refund amount

With regards

Adyajit das
Mobile - [protected]