Reliance Digital — received defective refrigerator

Address:

4-CHANDRODAY TWIN BUNGLOWS, B/H GANJ BAZAR, Mehsana, Gujarat, 384001

I received defective refrigerator from reliance digital online site.

I was registered complain about this. But they provide fake date about technical person to visit. I was called number call to customer and also mail to ceo then after technical person are coming after 10 days of delivery product and also two times technical person are coming and customer care said me that first technical member report is not as expected.
After technical person visited they not provide estimate time to replace my product.
I have called to customer care and they said me after technical visit then service center is provide details then they replace product. I also talk with senior customer care but they only said you can wait 2-3 days. Service center is provide details then we replace product and cut the call.

I don't understand that, what is process about this? All the customer care member are said different answers. When i called saturday morning then they said me service center will provide report at evening and then after we take action. And when i called evening then they said me service center is off on saturday wait for monday.

Today 14 days but i don't receive any message and mail regarding my replacement.

In last, only say that if technical person visited and assured that product is defective then why process is not going up?

Very bad customer care they provide fake answer every person.