Reliance Digital — reconnect ac service

I have a reconnect ac 1.5ton which is under warranty and one of its part is damaged which is need to be changed.

The executive came home to repair but the part will come from bangalore, it's been a month unable to find the part then after talking to customer care for several weeks they agreed to take back the ac and refund 80% of purchase price.

Now it's been a month our ac is not working neither they took back. Customer service is worst they blame it on executive & vice versa. Soon warranty period will also get over.
So bad service reliance digital, i must say i'll never ever refer to anyone!!