Reliance Digital Complaints & Reviews

Complaint against rconnect air cooler
I have purchased the above product in june 2020 after 7 days o[censored]se the water pump of cooler worked but 7 to 8 hours fan throw the water frant side so i call to customer care number are ct san j
Busy request to you solved my problem as soon as possible
Thanks
[censored]anshu ruhela
Near durga mandir pakbara moradabad pin code 244102 mob no [protected] [protected] email id [censored][protected]@rediffmail.com

Hello Sir/ Ma’am,

ORDER NUMBER : RDF02828019
My Mobile No : [protected]

I had purchased IFB 20SC2 Convection Microwave oven with Reliance Digital website and it got delivered at my Airoli, Navi Mumbai -400708, address on May 30.
When I opened the box, I noticed that, the starter kit is missing in the box, which was mentioned on Reliance Digital site, in product description [ Key Features ].
I had called Reliance Digital customer care on very same day of delivery i.e. on May 30 asking about the missing started kit [ PFA the call recording ]. The Customer care executive mentioned that he will forward the query to the concern department & they will get reply within 2-3 days. But there was neither a reply nor any complaint ID received .

I tried calling again on June 03 to check the status of my query, the attending executive asked me to drop me a mail to Reliance Digital Cust Care email id, with the photos of box content, hence attaching a photo herewith with the received box content : 1] A microwave oven 2] inside microwave, there were 02 grills, 01 baking tray, 01 user manual, 01 cleaning procedure pamphlet & 01 metal tong .

I have been calling till date several times to Reliance Digital customer care till date & every time i get a FALSE promises from the executive that he/she will arrange a call, but no one calls me, not even a single acknowledgement message is received

THIS IS PATHETIC SERVICE FROM RELIANCE DIGITAL.

Request you to look into my request & expect it will be resolved soon and I will be issued a starter kit as mentioned on the site.

Thanks & Best Regards,
Komal Labde
[protected]

I placed the online order for a home appliance on 13th june and paid full amount upfront for a 48 hour delivery. (Rdf[protected]
They have not delivered, or even sent a follow up sms or status till 17th june.
Their customer service is pathetic and do not know why it is not delviered.
Spoke to their supervisor mr. Lalit who does not have a clue either.
Several customer care executives promised to give a call back regarding resolution but never called.
Also, registered a complaint with them (Ref: edd[protected] but they have not taken a single action on this yet.

I'd like reliance to resolve this asap and provide compensation for the wasted time.

We all work hard to make a living. From that hard work money which we earn we by things with emotions and sentiments. I recently brought an ac (Panasonic) from thane ghodbunder reliance digital. Today morning i was expecting a delivery. Luckily i was down stairs when it arrived. But he way these people where unloading my property was way to unprofessional and not all handled by care. The dropped by ac too. For a min i thought it broke into two. Might have been as i didn’t unpack to see. When i told them what is the problem with you guys the delivery guys was like “apna thodi na hai, apne baap ka kiya jata hai”
When i reacted that i am the owner and i won’t accept this order and i will complain about you. He then replied “ja jo ukhadne ka hai ukhad le” i was so devastated. I might not deal with reliance digital ever will inform the same to my friends and family. Why you hire such people?
During this pandemic ppl are loosing job and getting salary cuts. He was not thankful that he has a job. This casual approach and pathetic attitude.. I can’t express in words what i felt.. The question is what if i wasn’t there? What if i had not witness that fall of my brand new ac.. I am sure they would have simply delivered it. Something of which we would have been unaware and then imagine few days later i will face issues with my new ac and the company will repair it not replace it. How would any of you will feel about this. Pls take this seriously. I am investing my time writing this.., hoping someone somewhere will read and take action.. Pls make customer experience good if not delighted.
Thank you.. I have a pic of those guy if you guys need it let me know..

We all work hard to make a living. From that hard work money which we earn we by things with emotions and sentiments. I recently brought an ac (Panasonic) from thane ghodbunder reliance digital. Today morning i was expecting a delivery. Luckily i was down stairs when it arrived. But he way these people where unloading my property was way to unprofessional and not all handled by care. The dropped by ac too. For a min i thought it broke into two. Might have been as i didn’t unpack to see. When i told them what is the problem with you guys the delivery guys was like “apna thodi na hai, apne baap ka kiya jata hai”
When i reacted that i am the owner and i won’t accept this order and i will complain about you. He then replied “ja jo ukhadne ka hai ukhad le” i was so devastated. I might not deal with reliance digital ever will inform the same to my friends and family. Why you hire such people. During this pandemic ppl are loosing job and getting salary cuts. He was thankful that he has a job. This casual approach and pathetic attitude.. I can’t express in words what i felt.. The question is what if i wasn’t there? What if i had not witness that fall of my brand new ac.. I am sure they would have simply delivered it. Something of which we would have been unaware and then imagine few days later i will face issues with my new ac and the company will repair it not replace it. How would any of you will feel about this. Pls take this seriously. I am investing my time writing this.., hoping someone somewhere will read and take action.. Pls make customer experience good if not delighted.
Thank you.. Both of them were stupid. Pls take action

I have a reconnect ac 1.5ton which is under warranty and one of its part is damaged which is need to be changed.

The executive came home to repair but the part will come from bangalore, it's been a month unable to find the part then after talking to customer care for several weeks they agreed to take back the ac and refund 80% of purchase price.

Now it's been a month our ac is not working neither they took...

Dear concern,
I had putted complain no# [protected] on 4th may reagarding ac. Executive visited and said one part is faulty and will replace with in 3 to 4 days. I spoke lots of time in call centere but no solution.
One month has gone but i am still waiting for response.
I am very strange this kind of servise is not expected from reliance. No body is bother about the complain and complain no# which is on 4th may. One and half month is gone and nobody is bother about that. Even ur area manager mr. Kapil he is not bother to respond my call as well whats app.
I am ur customer and taking followups and fade up totally to call and call.
I was forced to purchase that ac and sales person was saying that is reconnect ac which is reliance product, i do not have the words to say.

Dear Reliance Digital & Bajaj Finserv Team,

I am facing the problem since October 2019.
At the time of purchase nobody has told me about the sms which was sent by our registered number i.e. [protected]. So now 8 Months over today i am talk on phone to Mr. Mukesh Jha and some other person they told me that why you are not send sms its your fault. They told me about the coupon that if you are eligible then u got you are not eligible then could not got this coupon and also i am not got the cashback of Rs. 2500/- in our credit card also that was the same situation for the coupon and cashback also.

If they told me about the sms then why i am not send the sms, this is not my fault i am your valued customer and i purchased many products from reliance digital and i know that how to redeem and all etc.

So now i requesting you to please give the coupon and 2500/- cashback also as soon as possible and our 12000 coupon cashback + 2500 credit card cashback i.e. overall Rs.14500/- has been with you since 8 months. Who can bear his amount tell me.
I am writing many mails to you but my queiry has not been resolved yet.

First time i visited reliance digital store. And i feel very bad for service and not satisfied... I feel very worst experienc...

I have ordered a window ac on 16th may, but i cancelled the order on 17 that i want to upgrade the ac.

Even after cancelation on 31 may it shows ac delivered, i have called customer care several times that i don't got the ac and even the amount is not refunded.

From escalation team reena chaudhary keeps on telling lie that the refund is intiatied and you will get the refund.

Today's its exact one month niether i have got my refund nor the ac.

Now reena is not even answering.

Daily i stay around 2 hours on call to reach reena.

Pathetic you guys are horrible customer service fake company.

If i won't get my money i will go to consumer court

Register phone number - [protected]

Sir

I am a. Balasubramanian, working as professor at college of fishery science, sri venkateswara veterinary university, muthukur, nellore dt. Andhra pradesh,. I purchased one voltals 1.5 ton 3 star split a. C. Model 183v mzsb on 12.03.2020 from reliance digital, nellore. The product was supplied on 13.03.2020 and installed on 14.03.2020. But from the day of installation i. E 14.03.2020 the air conditioner is not working (Not giving cooling effect). So, i raised complaint with rescq of reliance service call centre. After two days 16.03.2020, one technician came and checked and said that everything is ok. Because of steel almiras in the room, there was no cooling.
But, it was not the case, i could found that the compressor is running less than one minute and shuts down. So, i immediately again contacted call centre on 21.03.2020 and raised another complaint no. [protected]. On 22.03.2020 one technician came and examined and left. Afterward no technician is turned up due to covid lock down from 24.03.2020 onwards. On 24th and 28th march, i received one message from voltas company stating that reschedule the service call for sending the technician again. Accordingly i tried to contact the service centre, but no response due to lock down saying that stores closed. Again on 25th april, 2020, i raised complaint no. [protected] online to reliance digital customer care but no technician was turned up due to lock down. So i again i raised on another complaint no.[protected] on june 5th, 2020 asking replacement of a. C. But my a. C is not yet either repaired or replaced by the reliance digital service centre. I brought the same issue to the sale point of reliance digitial, nellore on 10th june 4th but no response for replacement of a. C. The cost of the a. C is rs. 42, 690 including one year additional warranty and stabilizer.
My grievance is that we entire family is suffering without taking any benefit of buying a. C from 16th march to till date 16.06.2020 (Last three months), it put us lot of mental depression and agony. My children suffered due to summer heat and rashes because of non functioning of voltas air conditioner purchased from reliance digital, nellore. Futher, very slow response and negligence from the company people pained us lot.

Major problems of the a. C are:

1. External unit pcp board is not working and to be replaced.
2. Indoor unit has completely damaged or unfurnished evaporator fins and looks like damage one or faulty one.
I therefore humbly request that necessary action may kindly be initiated against reliance digital, nellore for replacement of entire unit of air conditioner at the earliest

Yours faithfully
Consumer: a. Balasubramanian
Flat no. 306 skyline towers,
4th lane, haranathapuram
Nellore 524 003
Andhra pradesh

Rconnect 1.5 ton split ac repair
13 april 2020 : my name is sandeep kumar contact no.-[protected], kumar. [protected]@rediffmail.com
As i started my reconnect 1.5 ton ac this summer, it was not working and i lodged a complain regarding the same with reliance on 14th april via email (Complaint no # [protected])

I understood current lock down situation and because of that only i waited long to get my ac repair.

Call came from reliance end that now their services are restored and they are visiting for attending the complain. And their service team came to my home for ac repair and told that its pcb problem and we need some time to transport the pcb from mumbai to delhi. Just after that when i informed them (Showed my warranty card) that my product is under warranty, then there response suddenly changed. They visited too many times just to void the warranty period.
From that day i am trying to contact reliance people (Through phone calls and email) for changing my pcb, but till now no positive response came.

From above it is very much clear that intentionally they people don't want to attend my complain, reason being the product under warranty.

Suddenly on the last day of warranty i. E 31-may-2020 their technician came and replaced the old pcb with the repaired one.
On the same day my ac did not work properly and again i file a complain to the customer team.
Till then one has visited and they are cancelling my call by their own. No one registering an complain against their technical team. I have complain many times since 31-may-2020. But till now they have not resolved the problem.

Is this the way of working and dealing with the customer

So i brought reconnect speaker on reliance digital (06.06.2020), delivered on 11.06.2020,
Speaker came defected,

(12.06.2020)
Luckily i got nearest hyper mall number, i called them said speaker was defected, they sent an technician to my home, he said that board was defected and he took pictures and he sent it to his technical team head,

Then i called customer care said these things happened they said they mailed you, i said you need to take action, they said you will get call from replacement team and now

14.06.2020

No replacement, no service,
They borrowed the money gave us defected products, speaker was lying at the basement a brand new speaker which i brought from my hard earn money not working, customer care doesn't even care

Take this as serious they won't do things at your favour, if they did they take half a month and your precious time to, so don't ever buy on reliance digital at e-commerce website

Not delivered in my product i'm am very disappointed in your service any person not properly guide. Or any help me

My laptop (it is a new branded Dell laptop and it's only 1.6 years old) got an issue suddenly which was in warranty period. Hence, I provided the laptop to Reliance RESQ since I bought the laptop from Reliance Digital, Perumbakkam, Chennai.

I handed my laptop to Reliance RESQ branch located in Nanganallur, Chennai on Nov 16, 2019. Firstly, they confirmed that the issue will be resolved within 15 days. But till date (12th Jun 2020), they have not provided the laptop to us.

Even they are not being provided proper response so far. The technician is redirecting to his lead, then lead to manager, then manager to branch owner and so on, but we didn't get our laptop back. Nearly, 7 months we are continuously following with the Reliance RESQ team and every time we will get the answer that we will get the laptop in the next 2 weeks. We are really frustrated, and we feel depressed due to Reliance RESQ unresponsiveness behavior. Still it is a mystery to us to know where our laptop is.

In this COVID situation without our laptop we are really struggling to do work from home.

Please do necessary action regarding this.

Request No: [protected] (Automatically closed without resolution)
currently open request no: [protected]

PFA the job sheet for your reference.

I purchased a 65"lg tv in your reliance digital bm habitat mall mysore karnataka, as the lock down started after 3 days your people didn't issue the bill, warranty card and 24" led tv as they have assured, after enquiries they told that the above will be issued after lockdown. Now the it has opened still they have not issuing the above

Mene new camera kharida tha nikon d750 16/3/2020 unhone kahi se lake diya tha camera store me available nahi tha fir bhi lake diye mujhe seal open lgi thi mene bola to bole new he or jab khola to charger nhi ​​nikla unhone aaj tak nhi diya date badhai ja rhe he mera agr problem nhi jldi solve nhi hua to case kar dunga ab

Dear sir,

This is in reference to the air conditioner i purchased from reliance digital store on 17.07.2018.

Warranty details which was demonstrated by sales person are as under:-

Warranty details:
2 year comprehensive: warranty includes defects that occur within this warranty period, under normal usage and care will be repaired or replaced or refunded at our sole discretion, with no charge...

Shyam narain (Code:[protected]
X-28, 3rd floor, naveen shahdara
Delhi-110032

Product: name reconnect
1 ton inverter 3 star split ac
Model xs-123b80

Date of purchase 1st apr 2018

This is a complaint mail against above mentioned unit.

This unit is problematic since it was purchased.

In 2019, when season started in march, the outer unit of the ac was not functioning. After attended by your so many technicians and engineers from time to time, it was found that the part of the one plate needed to be replaced.
After 25 days, plate was replaced and it started working.

This year in mar 2020, when we uncovered the ac, we found it again in non working condition. Its cooling function is not working.

We tried to lodge complaint in mar 20 but due to lockdown, no one attended from mar till may.
On 24th may complaint was lodged (No.[protected]) and since that date, 6 technicians have attended so far with no result. After 30th may, no one came to attend despite of calling on customer care.

Your customer care services/after sale services are very poor. We would not suggest anyone to buy product from this company.

Now we are sure that this unit is defective since the date it was purchased. No ac unit can be so problematic just in its next first season. We have spent so much money on it after its purchase.

We do not wish to carry this unit any more with us. Also, we do not have got enough time to lodge complaints and talk to your representatives again and again.

Kindly replace this unit with the new one. It is under warranty period. You can not consider the lockdown period from mar till mid of may.

Shyam narain
[protected]

Tried purchasing a product from online

https://www.reliancedigital.in/

Sony 138.8 cms (55 inch) ultra hd (4k) android smart led tv kd-55x8500g

On 03/06/2020.

In portal payment status shows "payment unsuccessful" but my amount got debited, have called customer care many times, got replay like will be refunded in 48 hours but now its 6 days still i didn't receive amount back....