Reliance Digital — reconnect: air cooler bought at reliance digital

Address:

Vijaya Sai Towers, 6-11/A, Opp, BJP Office Rd, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072, Hyderabad, Andhra Pradesh, 500072

I I brought reconnect Air cooler on march 4th, 2019. After 1 month, the water flow in the air cooler not working and raised complaint through customer service on may 4th after 1 week technician came and checked. He confirmed that motor damaged, he checked bill and there is warranty. Then, he took photo and raised order request for motor and he informed me that he will come with in a week and we will install the motor. But there is no response from them onwards. We raised complaint for 3 times, but with out completion they closed my request. Finally, I went directly 2 times and they told it will complete with in a week.

I am very frustrated with their response and they are not giving correct information.