[Resolved]  Reliance Digital — reconnect air cooler

Address:

411013

I purchased reconnect air cooler from reliance digital store in fatima nagar, pune on 1st may 2018. When i went through the instructions manual, i found out that the sales person had given us incorrect information about the water intake port which is actually at the back of the cooler whereas he told us that water is to be poured from the top. It is next to impossible to pour water from the intake port provided at the back as it is too small to even pour water from a glass. I seriously feel this is a major flaw in this product. I immediately went to the store to complaint regarding the same on 2nd may 2018 where the store manager ms. Gitanjali goud assured me of sending over a technician for guidance the next day. Since nobody turned up till 1 pm the next day i decided to cancel the product. But since then they have been playing around with false commitments of sending someone to pick the product. Ms gitanjali goud is the most unprofessional manager i have ever come across.
I need to get the refund back as soon as possible. Can anyone please help?