[Resolved] Reliance Digital — reconnect semi washing machine broken part service issue

GagandeepSinghNagi

from Mumbai, Maharashtra

Address:

Airoli, Mumbai City, Maharashtra, 400708

Ticket id : [protected]
Model# rhswb - 8001
Serial# aaw16c0000939.

Above ticket was already raise on 12th oct. A small plastic ring on the drier tub is broken for which still am struggling to get it resolved from the service center.
Please open the above ticket and check the emails. Every time i have to drop a mail and there is only one reply ("we will get in touch"). There has been constant negligence from the service team. There is no help provided yet. Pathetic service is still a better term but i have received nil service. Please escalate the issue.

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Dec 13, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2019

Reliance Digital Customer Care's response Hi,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

Verified Support

Nov 05, 2019

Reliance Digital Customer Care's response We would like to notify you that your concern has been escalated and being worked upon by the relevant team and your Complaint Reference Number is[protected]. Please make a note of it.

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Comments

Shashi ranjan roy

from Mumbai, Maharashtra

Poor customer care service. I have been waiting for the installation of the television set since last 5 days but there is no response from the retailer. They are unavailable on the call too.

Reliance Digital Customer Care's response, Nov 5, 2019

Verified Support

Hi Shashi,

That is not the experience we would want our customers to have. Please call us on our toll-free number 1800-103-1044. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.