[Resolved] Reliance Digital — reconnect tv relee5502 55 inch tv - - issue with display in 4 months | |||
Purchased tv in nov 2017. After 4 months o[censored]sage, there started issues with display. Its flickering and there are lines in display. Complaint number: [protected] Complaint date: 10/03/2018 Purchase date: 01/09/2017 Dealer: reliance digital, mansarovar plaza, sector 7, madhya marg, mansarovar, jaipur 302020, rajasthan Tv is in unusable condition since 10 march 2018. I have put a complaint on customer care, but they are taking too much time and the technician is not trained enough to identify the faulty part. Today the technician has changed sone part after 15 of raising complaint and still tv is not working. He says the the panel need to be replaced and will have to be shipped from mumbai which may again take 15 days. This is highly unacceptable behaviour from such company and i hereby seek quick resolution to my issue. Was this information helpful? | |||
Apr 28, 2018 Complaint marked as Resolved Reliance Digital customer support has been notified about the posted complaint. Verified Support Mar 25, 2018 Reliance Digital Customer Care's response Dear Valued Customer, We regret the inconvenience caused. We have forwarded your details to our team and they will get in touch with you. At Your Service, Reliance Digital Verified Support Mar 26, 2018 Reliance Digital Customer Care's response Dear Valued Customer, With regards to your complaint, please be informed that we are working on your complaint number:[protected] and will get back to you with an update soon. At Your Service, Reliance Digital | |||
 2 Comments | |||
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Incomplete installation since September 2017
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I have checked at the dealer and found that the TV model is discontinued and is not available in with the dealer for replacement. Hence I would not want an replacement but prefer to get refund.
I want complete refund. Kindly provide refund of 64999 rs.
I want complete refund. Kindly provide refund of 64999 rs.
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