Reliance Digital — Refund for cancelled product by company

V Sri Koushik Reddy

from Hyderabad, Andhra Pradesh

Apr 8, 2024

Address: hyderabad

ORDER id: RDF61316576
ITEM:Apple iphone 15 plus(128gb)
I have ordered an Iphone 15 plus at Reliance digital online on 04/04/2024 and it has to be delivered within 3 hours as i ordered through insta delivery option but immediately after 3 hours, I got an email from the company that it will be delivered by tomorrow(05/04/2024) and the afternoon on the same day(05/04/2024) the company itself cancelled the product without any concern as it was out of stock.
As it is an emergency for me and also it is a huge amount Rs.75284, which is deducted from my account and it is written that 7 days for refund to be initiated in email sent after cancellation. As there is no fault from my side I definitely need refund immediately and it has been already 3 days since the product got cancelled, I don't want to wait more and it is huge amount for me, also an emergency right now as to switch to my new phone.
Atleast if the refund amount should be initiated immediately so that I could buy from any other platform.
*even though it is said that the product was out of stock and now at present or even before they still show that it is in stock and we can order that product, Such a fraud platform.

I did not expect this kind of service from reliance digital especially online platform.terrible!!
hope I will get my refund asap.

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Reliance Digital customer support has been notified about the posted complaint.

Apr 05, 2024

Updated by V Sri Koushik Reddy I have ordered my iphone 15 plus through reliance digital online store on 04/04/2024 at 10:40am and in the invoice, it is promised that it will be delivered within 3 hours(reliance insta delivery option) and after a while i received an email saying that the product will be delivered by tomorrow morning(05/04/2024)
immediately i contacted customer support through call about this issue as it should be delivered in 3 hours on same day and they promised that they would deliver it by end of the day but it is not done, also I emailed them about the issue but no response.
Today(05/04/2024) there is not even a single update in order status and also no response from customer support.
At the end, I definitely want my product today at any cost as it is very urgent for me, they literally went from 3hours of delivery to no response in delivery such a bad experience from Reliance digital
**Order ID: RDF61316576