Reliance Digital — Refund for the cooler

I am so unsatisfied with the services provided by reliance digital. It is my worst experience of online shopping so far. I had purchased a water cooler last month and from. Them onwards i had been complaing regularly for it regarding defects, replacement and refund. But three seems to be no action taken now. Kindly look into my issue and refund my hard earned money wasted on purchasing on such cheap product