[Resolved]  Reliance Digital — Refund not done

May 20, 2022

Updated by Thriphala Hi, I purchased a Mac air laptop with reliance digital on 16th April 2022(Order No: RDF[protected] using my credit card emi payment .
As there were no shipment details of the product and no proper customer support I had to cancel the product on 22nd April 2022. When followed up on the refund amount, it was said the product has to reach the warehouse for the refund to be initiated. On continuous follow up I finally received an answer that the product has reached the warehouse and now the amount will be refunded in 3-7 working days.I had sent an email to ([protected]@ril.com, cshead.[protected]@ril.com, BM.[protected]@ril.com) after waiting as per the timeframe and forwarded emails on 2nd May, 5th May, 17th May, and the answer is the same, that they have escalated the details with the respective team. My last call on 19th May with the customer service has the same answer that the complaint is considered and working on it. My credit card has already initiated the payment and I am forced to pay the amount for the product not been purchased...I am really worried as it is not a small amount (Rs.84900).. Appreciate it if the refund process can be done at the earliest.

Jun 01, 2022

Updated by Thriphala I received an email from bm(email Id) on the 26th of May stating the payment has been initiated on the 22nd of May and the amount will be credited in the same source of payment maximum within 5-7 working days from the date of refund initiation... But till today (1st June ) there is no amount credited to my credit card as a refund. Kindly help me as my credit card payment is due.