Reliance Digital — Refund not given by reliance digital

Address:

3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400 002.

Sir, i have ordered ptron smartwatch of Rs.999 from reliance digital on 16 oct after that i replaced it as it was not working and i was informed that my refund has been initiated but it has not been received to me in my paytm wallet yet i have contacted to paytm customer care and they are saying that my refund transaction was cancelled as merchant business wallet doesn't have sufficient amount kindly contact to reliance digit to reinitate the refund . But when i contacted they doesn't refunded my money yet and still not resolving my complaint