Reliance Digital — Refund not issued for cancelled I phone 13

Website:

www.reliancedigital.in

Hi Sir/Ma'am,

Name - Arjun Chauhan

This is regarding an order which I placed on 31st May and canceled on the same day.
Order No: RDF33024246

I paid the amount 72, 990 via credit card for 6-month no-cost EMI thing.
According to the policy I should have received the refund in 3-7 days. But it's been 23 days by today and things are getting worse daily. I will give you a brief of the events that has occurred by now.

6 June 2022- I called customer care they asked me to wait till 7 working days are complete. (i.e. 8th June)
8 June 2022- I called customer care because I did not receive any refund so the team filed a complaint internally. Complaint id - RR01919282. He asked me to wait 72 hours(i.e 11th june)
11 June 2022- I called and asked for the update, They said that the order has not been returned to the warehouse. And this update happened only after I called them and asked about it. It took the backend team 12 days just to figure out that order has not returned back. A new complaint was again registered for the issues of item not been returned to warehouse. Complaint id - COM01922030
12 June 2022 - I called again and asked to answer this careless behavior. So, I asked them to connect me with a senior officer. I got a call back. She assured me that things will be solved quickly and someone from the backend team(if it exists) will call me daily and give me update for my complaint. She asked me to wait 72 hours MAX and my complaint will be resolved(i.e 14 June).
13 June 2022 - I called to get the update but no benefit.
14 June 2022 - 72 hours are over and no backend team contacted me for anything. I called and all I got is that they don't have any update some invisible team is working on it. I again asked to schedule the call with a senior but no one called.
15 June 2022 - I talked to my parents for like 5-10 minutes. and I talked to reliance digital customer care for like 40-45 minutes.(now its a daily routine) Now 72+24 hours are done still no update. My call for a senior person has been scheduled around 6-7 times but no one has called even till now. And there is one awesome strategy customer care people are using. At around 2pm they scheduled my call with senior and asked me to wait for 1 hour. I waited of course no one called as expected. Then I called again my call was again rescheduled and I was asked to wait again for 1 hour. This same cycle happened 4, 5 times and at 7 PM they said that closing time is 7:30 now call cannot be arranged. I have to now wait for another day. This happened on 14th June also.
16 June 2022 - 72+48 hours has been passes and still no update from any team. Customer care people are clueless and I don't know what to do. I mailed the head then one more compliant got filed. NOw 2 complaints are open but no one is working in them.
After that lot of things happened I ma tired can't write all but there few calls from seniors some mails to CEO but these people don't even know were the product is. All of them are clueless.

BEST PART: Bill is created and I am paying EMI's for this.

Message from above: If any of these people are a believer I am pretty sure they will rott in hell.