Reliance Digital — Refund not received for an item

rjuyal

Website:

www.reliancedigital.in

This is regarding the order(Samsung S7 tablet) I placed on Reliance digital on the 3rd of September. It supposes to be delivered within 3/4 days but first, they delayed it for a month(30th September) and then canceled it without providing any justification.

I received mail from Reliance digital on 4th October 2020 regarding the initiation of a refund but till now I haven't received a refund. I have already raised it several times with 'Reliance digital' without any success. Customer service keeps giving false promises.

I have already contacted them via phone[protected], email(cshead.[protected]@ril.com, and BM.[protected]@ril.com) as well as Twitter handle without any success. They basically keeping money from the last couple of months.

Order id: RDF05986837

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Reliance Digital customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by rjuyal Complaint number: PNR00559335

Oct 29, 2020

Updated by rjuyal [29-OCT-2020] no action yet from Reliance Digital side. For the last couple of months, they are keeping my money.
There should be some law to teach a lesson to this type of business entity.