Reliance Digital — Refund of 33577 rupees towards cancelled purchase

Address:

Reliance digitals vyshnavi cynosure,gachibowli,hyderabad

I.I recently bought an ÀC from reliance digital store gachibowli Hyderabad on May 1st they promised delivery in 3 days.I called on the 4 th day and the drama starts .One says it is not processed yet, one said they don't have the piece.After much pestering they say they will send a person to the warehouse to search for the unit.???.After so much drama for 2 to 3 days again they finally said they had one piece which was damaged.MERE incompetence on your staff end.I asked them to cancel the purchase and initiate the refund.They said that I will get my money in 10 working days.Today is 19 th may and there is no sign of the refund.I have been behind the store people for the update and no one cares.Is this how reliance trains their staff ?.The call number is SD26079311.