Jul 06, 2022
Updated by Shivhare_nishant Hi Team,
Any update my ticket or open issues already passed 4 month.
Ticket no=[protected]
Kindly find the complaint number for your reference[protected]
Nishant Shivhare
[protected]
Noida
From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Tue, 05 Jul 2022 12:00:25
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Hi Team,
On one checking my mail or cant update any my raised ticket no its already pass 4month .
Please call me or revert asap.
Nishant Shivhare
[protected]
Noida
From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Mon, 04 Jul 2022 17:22:44
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Hi Team,
I request to you,
Please take necessary action for my raised case asap because last 4 month when i purchased this Hitechi 1 Ton AC from your Reliance GIP MALL NOIDA Store im never use 1 week at least.,
Even all time im raised compliant or follow-up with your team,
So take action immediately or Replace my AC asap.
Ticket no=[protected]
Nishant Shivhare
[protected]
Noida
From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Mon, 04 Jul 2022 17:01:23
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Hi Team,
As per your local Engineer you have to update me what the issues & how resolved,
Any time line because already passed 1 week same no one update,
As per engineer need to change Some parts my AC.
Please resolve asap.
Nishant Shivhare
[protected]
Noida
From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Fri, 01 Jul 2022 12:09:00
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Dear Mr. Shivhare
Greetings of the day !
First and foremost a sincere apology for the inconvenience you have faced.
With reference to your received mail, we are working towards ensuring a positive resolution on high priority & we wish to inform you, our team will be contacting you for further addressing this request at the earliest.
Thanking you and assuring you for best services always.
Regards
Jitendra Surve.
CEO’s Desk
Reliance Retail Limited
On 7/1/2022 10:55 AM, NISHANT SHIVHARE wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.
Hi Team,
No update still received as last time you site engineer visited my homelast 2 days before & they asked to replace some HW in outdoor,
But still same not picking my phone or no one contact me from my issues,
Please help us to resolved asap,
Nishant Shivhare
[protected]
Noida
From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Sun, 26 Jun 2022 11:17:04
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Hi Team,
Sorry to you but still same after 1 week again my new AC was not cooling,
Raised Ticket =[protected]
this is very bad services .
Please look in to this matter resolved asap.
Nishant Shivhare
[protected]
Noida
From: "NISHANT SHIVHARE"<[protected]@rediffmail.com>
Sent: Fri, 17 Jun 2022 08:17:46
To: "BM BADE"<bm.[protected]@ril.com>
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Hi Team,
Thanks to your support finally yesterday your team member reached & resolved my issue.
Services Engineer =kanwar pal/ emp id =60707726
Thanks a lot.
Nishant Shivhare
[protected]
Noida
From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Thu, 16 Jun 2022 12:26:21
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Dear Mr. Shivhare
Greetings from Reliance Digital.
First and foremost a sincere apology for inconvenience caused to you.
We have taken up your concern and have aligned our senior members of team to get this addressed and assist you at the earliest.
We appreciate your time and patience.
Regards
Jitendra Surve
CEO’s Desk
Reliance Retail Limited
On 6/16/2022 11:16 AM, NISHANT SHIVHARE wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.
Hi Team,
Just for your information,
Yesterday night at 10:30 PM i am received call from your services engineer for gas services so im denied because is to late,
than in the morning today i received msg my complaints [protected] are closed & asked to share feed back,
Note :Without my communication how my complaints is closed, i think you aware of you.
Please take serious action.
its very bad services team please check what type of services you provide to customer,
Nishant Shivhare
[protected]
Noida
From: 'BM BADE' <bm.[protected]@ril.com>
Sent: Wed, 15 Jun 2022 12:59:54
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center, JIS
Dear Mr. Shivhare
Greetings from Reliance Digital.
Thank you for reaching us about the HITACHI SAC 1T repair concern.
I completely understand the experience that you had gone through. We would never want our customers to be in such a situation.
As per the event details mentioned by you, I will have this investigated and take required actions.
Looking ahead to provide the best experience of our services.
Please accept my apologies for the experience you had.
Kindly find the complaint number for your reference[protected]
Regards
Jitendra Surve.
CEO’s Desk
Reliance Retail Limited
On 6/15/2022 9:42 AM, NISHANT SHIVHARE wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.
Hi Team,
Thanks for reply but still already passed 8 days so any time line for resolve me issues,
please help us to resolve asap.
Nishant Shivhare
[protected]
Noida
From: "'cshead.reliancedigital'" <cshead.[protected]@ril.com>
Sent: Tue, 14 Jun 2022 17:47:15
To: [protected]@rediffmail.com
Subject: Re: [External]Ticket no=[protected] delay or poor services from reliance service center,
Dear Customer,
Greetings from Reliance Digital!
First and foremost a sincere apology for the manner in which the below interaction has taken place.
Tried calling but unable to contact, with reference to your email, we have escalated your request to our concern resQ team to resolve the problem.
Our team will get back to you for resolution.
Reference Id:[protected]
Thanking and assuring you best of our services always.
Thanks & Regards,
Dharmesh Mourya
CS-Head Team-Reliance Digital.
On 6/14/2022 12:33 PM, NISHANT SHIVHARE wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.
Hi Team,
Just Im informed to you for delay or poor services from reliance service center,
last 5 month before 27th feb 2022 i brought 3 new AC from Noida GIP sector 18 Mall,
After 4 month date of 8th jun my one 1 ton HITECHI AC was not cooling so i raised Complaints from your customer care [protected],
from 8th Jun 2022 to till date no buddy attend my complaints even im daily called 5 to 10 times your customer care no & they said today is sure resolved even also they cut my phone,
Im vey disappointed from your services.
Ticket no=[protected]
Please help us to get resolved asap.
Nishant Shivhare
[protected]
Noida
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