Reliance Digital — Reliance digital service delay since march for samsung tv (43bu8570)

I, Rajashekar R, had raised a service request with Reliance Digital on 3rd March 2025 for my Samsung 43" UHD Smart LED TV (Model: 43BU8570) due to a display issue.
Timeline of events:
3rd March: Complaint raised
7th March: Technician picked up the TV
26th March: Complaint was cancelled and recreated
28th March: Required part was ordered
10th April: Promised part delivery date — still no update
Even after continuous follow-ups with customer care and the escalation team, including senior staff, the issue is still unresolved. I was promised multiple deadlines which were never met. No tracking ID has been shared for the part.
This delay has caused extreme inconvenience, and I have been without the product for over a month. I demand immediate resolution and a timeline commitment, failing which I will escalate this to consumer court.