Reliance Digital Complaints & Reviews

I raised this complaint online and have contacted you on call but you stated that no complaints are taken online and I have to give you a handwritten complaint. Sir, I am Anulika Mishra, a buyer of a Reliance store and I bought a Bosch washing Machine in 2021 with a 5years warranty. Last year I started facing a small issue and it stopped working last month. I raised a complaint to Store Manager Shivay and the complaint numbers are:
1. [protected] - 24.07.2024
2. [protected] - 06.08.2024
Using this complaint number Akshay the support team manager sent two mechanics to inspect and repair. They took 2 hrs to open it and stole the spare parts. they did not inform me that the spare part was missing, they said only the button panel is not working. The Reliance rescue team requested Bosch to arrange the part but Bosch's team sent their agent to inspect the machine and find if any issue persisted with the machine, the moment he switched on the machine he said the machine part is missing. Did the previous agent gave you the spare part? I said no they took the pics they might have taken with them have they not updated for this? he said no.

I had contacted back the team as Bosch denied the service due to non-availability of spare parts. and on the other hand, reliance denied services and replacement both. My machine is in warranty and part is taken by the agents sent by Akshay Yadav. I have an email confirmation wherein, Shivay's store manager has confirmed that Akshay has sent twice the agent.

Please find attached handwritten request, I am going through with spine pain and due to that not being able to travel otherwise I would have visited your police station. I need a replacement, which is valid too, but they are now putting the blame. I have called a third party to pay them and stole the spare part. But the only thing is that the washing machine is still in the same condition as the reliance representative had left it. I need a replacement or money back as the product is in warranty and the spare part is stolen by the reliance mechanic only.

Please find attached the warranty paper and I have a call recording also wherein Store Manager Shivay has confirmed that Akshay has sent 2 people who visit and open the machine now Akshay to protect his team members is lying said no one has visited my place from reliance. As they do not want to do the replacement.

I have never contacted any local person as it is too costly to call a local in my area and i am very well aware that my machine is in warranty so there is no point I will call anyone outside and have contacted only the manager for support.

I have purchased an AMC RESQ CARE PLAN, for product AQUAGUARD WP ROYALE RO UV SS ZPP 5L GREY - Product no [protected] on 06/11/2020, which is valid from 13/12/2021 to 12/12/2025, under serial no [protected].

For the last 6 months i having issues with my Aquagaurd, and i have been filling numerous complains regarding the same. During the end of last year, first of all the technician was called and he changed the filter after 2 months an numerous follow ups from our end, however the filters were all found to be damaged after few months o[censored]se, again the technician came and forced us to change the iron filter by paying money, in the month of June. Now its been, again the same issue in July the technician is again asking for change for filters by paying the amount.

The Sediment filter which easily available in market at MRP 350 Rs, the technician always charges us Rs 700, that too without any bill given to us, even after doing follow-ups multiple times.

And the water filter, Aquagaurd SUPERB EA RO kit which is easily available in the market in Rs 3500, the persons at service center delayed my servicing last year claiming that filters are currently unavailable. However the real motive of this delay in filter change, which we understood later that the as per the company policy i can change filter only once and as the company didn't changed the filter last year and delayed the change of filter at the fault of company, as a customer i have to bear the pain. And the filters which were given to me were also found to be faulty and again the company is not taking any responsibility.

Due to all these ignorance from the company i was mentally and financially harassed and have to purchase drinking water with a monthly cost of Rs 4000 for 3 months, and I had to pay Rs 6000 to an outsider technician to repair my Aquagaurd, which he later mentioned the Reliance technician willfully has done some settings so that the Aquagaurd will not last more than 6 months.

I will highly obliged if my request is taken seriously and thug companies like this is punished who play with the sentiments with the common man for the basic requirement like water.

मी, श्री.विनायक किसन परते, मी दिनांक 14.08.2022 रोजी रिलायंन्स डीजीटल, डोबीवली पुर्व येथुन वरफुल कंपनीची वॉशिंग मशिन विकत घेतली होती सोबत मला सदर बाबत एक्स्टेडेंड वारंटी सुद्धा घेतली होती.
दिनांक 3.07.2024 रोजी माझी वॉशिंग मशिन चालत नसल्याने मी रिलायंन्स डीजीटल ग्राहक तक्रार केंद्र येथे तक्रार केली त्यावेळी त्यांनी पहिले अर्धवट ज्ञान असलेला सर्व्हिस पर्सन पाठवला परंतु, त्याच्याकडुन दुरुस्त न झाल्याने त्यांनी दुसरा सर्व्हिस पर्सन पाठवला होता. दि.31.07.2024 रोजी मशिनचे पार्ट खराब झाले आहेत कंपनीकडुन मागवतो आणि दुरुस्त करुन देतो असे सांगतीले. आजतगायत ती व्यक्ती कॉल देखील घेत नाही. रिलायंन्स डीजीटल ग्राहक तक्रार केंद्र येथे विचारणा केली असता, आज –आज, उद्या-उद्या अशी उडवाउडवीची उत्तरे देत आहेत. अद्यापपर्यंत वरफुल कंपनीची वॉशिंग मशिन नादुरुस्त असल्याने मला नाहक मानसिक त्रास सहन करावा लागलेला आहे तरी, सदर प्रकरणी मला योग्य तो न्याय मिळवुन द्यावा ही विनंती

Reliance Digital store is Sigra, Varanasi (U.P) - 221010

The staff in the store is highly untrained and lack product knowledge as I had personally gone to purchase appliances for my house but the staff attitude clearly showed disrespect and unwillingness to sell goods

I am really disappointed considering a brand like Reliance Digital keeping such staff with no check on them

Hi,
I hope this email finds you well!
I purchased a Haier 425litre refrigerator from Reliance digital online on 14 July 2024. Order No: RDF64311148. The product was delivered on 16th July and when it was installed by Reliance digital engineer it was found to eb faulty. A return and refund was initiated and the product was picked up from my residence (Savoye A 102, Ambika La Parisian, Mohali, Sector 66B Punjab) on 21 July 2024....

I went to the Reliance Digital store in Dwarka Sector 21 in pacific Mall on 8 July. I wanted to buy 4 ACs, 1 55 inch LG O LED 1 653 Litres Side by side Fridge 1 LG Dish washer 1 RO 3 25 litres Geysers AO smith . I also wanted 4 year Extended warranty plus installation. I met the store Deputy Manager Mr Ram Jadav. I had spoken to him several times before, . I had spoken to Mr Singh the store Manager several times before.
I booked a paid visit to my Flat in Dwarka Sector 4 Plot 15 Sanchar Vihar for 11 July between 11 AM and 12 noon.
Total value of sales was 6 lakhs app.

I waited till 1-40 PM no one turned up. No AC installation person turned up, I rang Mr Ram several times. He did not answer most of the time. Mr Singh answered once . I told him that I was waiting.

Reliance is a 3rd world country / 10 th world country company as India is one. Indian people do not understand the value of Time. My 1 Hour cost 10000 rupees. I had JIO Wi fi. That too I want to cancel because JIO/ Reliance is very arrogant . This happens because the owner of Reliance Digital pays bribe to the government and there is no punishment system in India. If these AC work men were forced to pay a penalty then they would not dare to act like this.

If all Indians were like me India would be top of the world . I take no non -sense from anyone.

Despite reaching out to reliance digital team regarding a refund, my concern has yet to be resolved. I also have noticed fraudulent activity taking place at your store, as evidenced by the discrepancy on my bill. I made a payment in cash, yet it incorrectly states that I paid by card. It has come to my attention that this practice is being used to provide customers with discounts on their cards while taking the full payment in cash. (Tax inv n0-[protected], PaymentRefno[protected] dated 9/4/2024

I kindly request your immediate assistance in rectifying this matter. I believe the proof I have provided clearly demonstrates the fraudulent activity taking place at your store.

Previously had a Jio Fiber connection at my old address, but after moving to a new location 6 km away, I found that Jio Fiber is not available. I requested a new Jio Airfiber connection (Order No: NO000112OVHQ) on June 11, 2024. However, there has been no update on the installation status. Additionally, I requested the cancellation of my Fiber connection and asked for the amount to be adjusted as a voucher for the new connection.
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I recently purchased an LG C4 from Reliance Digital, Mudichur, Chennai. During the purchase, I was promised the best price by the sales executive, but the price turned out to be the same as Croma's. Despite this, I chose Reliance Digital due to our history of regular purchases.

I was assured that the product would be delivered within 48 hours. However, this did not happen, and I was not informed of any delays. I waited the entire day for the delivery, which coincided with my anniversary. In the evening, I received a call stating the delivery would be delayed by another two days. This caused me to miss a special lunch reservation, resulting in a loss of INR 4000.

When I demanded an explanation and compensation, I received vague assurances. Eventually, I was told I would be compensated with an LG webcam—a product I have no use for. Despite their promises, I am now being informed of yet another delay of one more day.

This experience has been extremely disappointing, marked by mismanagement and false promises. I did not expect such poor service from Reliance Digital.

I demand proper attention to this issue and appropriate compensation for the inconvenience and financial loss incurred. If this matter is not resolved promptly, I will consider canceling the purchase and taking further action.

I hope they will give me a proper response and understand my concern.

Hi I have ordered Symphony air cooler order no RDF62076984. The delivery date is mentioned as 1 day in Reliance Digital online portal However I received the cooler after 10 days after following up with the support tram repeatedly.
The received cooler is in damaged state side cover is broken. I have called customer care multiple times and following up repeatedly for 15 days for replacement. No one cares about that.
It's more than a month I waited for resolution and ended up not able to use the cooler in peak summer season.
With no choice, I personally called the cooler company Symphony and Technician replaced the side cover for Rs 800.
I need the 800 refund and also compensate for not able to use cooler for one month.
Reliance digital support team seems to be spam. No one cares about the customer issues.
The online platform misinterpreted the delivery date as 1 day which made me fell in trap.

Sir, I am from Kadapa town, Andhra Pradesh. Today morning I went to Jio
digital, which is located at 7 roads circle, 7 roads mosque complex, for converting my postpaid number to prepaid number. The employee asked me for Aadhar physical copy. I requested him the aadhar copy is downloaded from 'myaadhar' app and can be used for scanning purpose from my phone. For this the employee has arrogantly spoken on my face hurting my ego. He was very proud and shown his attitude towards me. I felt very bad and requested him to speak politely and behave decently towards me (the customer). Hence, to this plight of me I appeal to the Hon'ble Reliance authorities to take action on them. Thank You.

The shop address is:
Jio Digital,
7 Roads circle,
7 roads mosque complex
ground floor beside ATM .

Bought a brand new voltas 1 ton inverter ac on 8th may 2024 and got installed on 16th may 2024 and it stopped cooling on
date of incident -25th may 2024
description- booked a technician appointment on the same day on resQ app
and a technician visited on 27th may 2024 and said that installation was not done properly so the gas was leaking and he said that I would have to pay 2000₹ for the gas refill !!!
this is absurd why should the customer pay for their mistake

I an yugal agrawal from Gwalior. My contact no is [protected] i have purchased Whirpool fridge 500L of Rs 60000.00 3 yrs back from reliance. In 1 yr only i have faced 3/4 times issues then only i took extended warranty of 5 yrs. Now in every 2-3 months issues arises sometimes sensor doesn't work, cooling issues etc.. As it is manufacturing defect which reliance digital is not accepting as not replacing it with the new product . Recently i logged the complaint on 15th may 2024 but today it's 26th may no update nothing as it is so hot without fridge it is so difficult to manage.

I request you to take some strict action & get replace my fridge with new or reimburse my money.

Thankyou

Orderid-[protected] -23rd April 2024 still open
Orderid-[protected] - 17th May 2024 - closed without action or confirmation

I had raised request for repair of my eurekha - Eden purifier water (bought in Dec 2023) which has not been working since April 23rd. After initial visit I was told that a part needs to be replaced and said take a week.

Since there were no response, I followed up with Manager Dhanush and he asked to wait for 1 more day, but there was no response after that. I also raised a compliant which was closed without informing me.

After talking to resQ representative on Sahakarnagar Reliance Digital stores, I was promised it would be resolved or atleast some update from team. Next follow-up was informed 15th May part has reached and will be fixed by 16th of 17th. It is 20th May and I am still not getting any clarity on date.

I have already wasted at least 1, 500 Rs buying mineral water bottles as I am not sure what to expect.

Complaint No. - [protected].
We had purchased a voltas 5 star inverter AC in 2023 and along with 5 year extended warranty from Resq. We shifted our residence from Delhi to Himchal in September 2023 and requested on ResQ to send a technician for uninstallation.
He never visited and we had to do it locally. When we had to raise the request in Mar, 2024 for reinstallation in Himachal, we saw that Sep, 2023 request is still pending in the system and we are not able to change the address.
Multiple followups had to be done to get that old request deleted from the system.
Post that installation request was raised on the new address. Once installed, we noticed faults in the AC and raised a repair request.
The engineer first sent photos then came back again after 4-5 days for the measurements. The parts were ordered and we followed up but got to know after 10 days that parcel has been misplaced and has been reordered. The reordered parcel took another 10 days and when it reached, the engineer told that the part is wrong. Now again the part has been ordered and we have been asked to wait again for 10-15 days. This is the peak of summer and me and my old age parents are suffering a lot.
We are not able to use this AC for the entire summer now.

We are stucked after taking extended warranty from reliance as it has such low standards of service quality.

I have also taken an extended warranty of refrigerator recently and we don't have any trust left in Reliance RESq now.

I need a full refund for my grievances which includes AC purchase, extended warranty and refrigerator extended warranty cost.

Please do the needful.

Ac Purchased: 16th April
Installation 18th April
after 2 days o[censored]sage, it stopped working and the technician is not responding.
after 1000's of call to customer care and all the possible contacts I had, only answer i am hearing is 7 days from now. and Its been a month now and there is not even a single update on the resolution.

We are really frustrated and stressed out of this behavior as this is our first AC which is not easily affordable but decided to buy because of this hot weather. We are very unfortunate to face this kind of serious torture despite of paying 45k to the AC and also suffering from the Burning summer. I also have my family member falling sick and I need serious compensation on this issue,

I ordered one plus nord CE 3 at 18, 999 on 8th of may 2024 from reliance digital online shopping platform but I was worried about reviews so i cancelled it on same day (8th of may 2024) and its been 24 hours still no refund it is such a shame on them because amazon refund immediately in an click but this is the worst scenario I've got to deal in which your money is blocked for so long that it makes you feel broke and hopeless. So I would really want my hard earned money to be refunded immediately like how I paid them and my money was deducted in no time.

Contract no: [protected]. Date of contract: 27 Dec 2021. Got maintenance for 5 years to replace filters every year and free maintenance every 6 months. Have to keep sending emails to get filters changed. First year there was no maintenance at all and had to go through a lot of hassle to get the filters changed. Again this year I am getting a run around with Reliance and Havells. Free maintenance every 6 months is a big lie. Secondly, taking money for maintenance for 5 years is nothing but a scam. I request customers to not buy any service maintenance from Reliance. Havells keep saying that they don't deal with the issue as the amount was not paid to them. Very poor service.

Raise a cancel request for AC purchased date 26/04/24
Still not delivered.
Store guys confirmed will not be delivered within few days.
Hence need to have refund

Recently I had a visit in their Reliance seawoods - Grand central Mall store and took a M2 Pro, where within one day of puchase has severe issues like battery were not getting charged ( despite plugged in for 9 hours ), screen getting freezed and non responsive. I want to return this product as it is clearly mentioned that u days return policy, yet the store is not doing and coming with funny resolution like format the laptop, why would anybody format a new laptop ?? Such an horrendous experience I had would never visit again.