Reliance Digital Complaints & Reviews

Complaint regarding my Kelvinator AC (Model: SAC 1.5T INV5S KAS-X18510B), which has been non-functional for the past 6 days. Despite team's assurance in the last communication that the issue would be resolved within 72 hours, absolutely no action has been taken so far.
This delay is not just disappointing, but completely unacceptable—especially considering that I opted for the Reliance ResQ plan, paying a premium for timely service...

I’m writing to raise a serious complaint regarding my recent purchase from your store — Reliance Mall, Sector-13 Dwarka.

On 25 May 2025, I bought a LLOYD 1 Ton Split AC (GLS12I3FWBBA – 1EA PM). Installation was done on 27 May, and since then, the experience has been nothing short of a nightmare.

The technician from Reliance ResQ told my mother that the AC could not be installed in the place...

RNP[protected]
Dear LG / Reliance Digital Support,

I am writing to formally report an ongoing issue with a brand new LG air conditioner purchased from Reliance Digital( suncity, Bandlaguda Jagir, Hyd, 500086) on February 8, 2025.

From the first day of installation, the unit has been making a grinding noise, which clearly indicates a mechanical issue. I immediately raised a complaint with Reliance, but...

Dear Team,

I am writing to raise a serious concern regarding my Reliance Digital account. I had mistakenly opted to delete my account, and as per the notification (screenshot attached), it clearly states that my account will be permanently deleted on[protected]. This means my account is still active as of now.

Despite this, I am unable to:

Place any orders using my wallet balance (₹1699)br...

I, Rajashekar R, had raised a service request with Reliance Digital on 3rd March 2025 for my Samsung 43" UHD Smart LED TV (Model: 43BU8570) due to a display issue.
Timeline of events:
3rd March: Complaint raised
7th March: Technician picked up the TV
26th March: Complaint was cancelled and recreated
28th March: Required part was ordered
10th April: Promised part delivery date — still no...

Ihad purchased an AC from reliance digital genda circle outlet but it is leeking.so, I filed a complaint about my AC leaking on Tuesday, March 12, 2025. It took two days for a technician to visit my home. He inspected the AC and confirmed that one part was damaged and needed replacement. When I called for an update, I was told the part had been ordered, but after two more days, it still hasn't arrived. They also mentioned the part cannot...

I had handed over cheque to Reliance Res Q service center dated 06/01/2025. Confirmation mail was also received dated 10/01/2025 mentioning warranty renewed. I had told Vasai service center incharge many a time to deposit the cheque but till 2nd Feb25 not reply or no cheque deposition confirmation receive. I had escalated this issue at customer care in Reliance Res Q followed by 1st and 2nd level but forgot about resolution they don't even...

1) I have purchased 1 livepure waterpurifier & 2 Bajaj electric geysers from Reliance store - Kothrud, Pune Dt.26/01/2024
2) When I purchased the items, the sales representative told me that if you purchase the Resq app, you will not be charged anything extra for servicing or materials. After 1 year product warranty is closed the resq app service is start. it is for 5 years. I believed that person and purchase the RESQ service...

A complaint regarding the non-delivery of the washing machine I purchased from your Reliance Digital store in Himmatnagar on 31st December 2024.

Despite the assurance provided at the time of purchase that the washing machine would be delivered within 7 days, I have yet to receive the product, and I have not received any communication regarding the delay. I have made several attempts to reach your customer service team, but...

To Whom It May Concern at Consumer Forum,

I am writing to seek your assistance in resolving an issue with a damaged product I received from Reliance Digital. On November 25th, 2024, I received a Boat Power Bank (20000mAh) that was unfortunately dented and unusable.

As there was no option for online returns, I emailed Reliance Digital, and they assured me that someone would get back to me within 48-72 hours....

Hi,
I have given my Samsung Tab for servicing to your ResQ team on 28th October 2024
It was on working condition while given for repairing
I am surprised to get the call today from the representative for making the payment of 8000/-
Now my question is the device is of Rs.12000 and I have paid extra Rs.2500 for insurance which covers the damage of the screen
Now why should pay again while the insurance is...

Sir
I had purchased a mixer grinder(Havells) from reliance digital, Rudrapur ( Uttarakhand) on 20.10.2024. While using just next day, its nob came out in the hand. When i called to Reliance Digital, they did not supported us and suggested to call at customer care.
I called at customer care and got reference number [protected] for assistance. Technician visited and gave temporary solution. In all, we are just feeling cheated...

Whirlpool refrigerator 'WP FF 231/235L 2S IFPROINVCNV278 AP SLT' was bought on August 6th 2023. This refrigerator has a total capacity of 231 litres (Freezer 52 litres and fridge 179 litres).

This refrigerator has the option where the freezer section can be used as a normal fridge section. You can keep Groceries in it by setting the mode as 'Grocery day' and things do stay fresh in 'Grocery day' mode.

After a power outage, the setting auto resets itself to 'All Season'. Which means any grocery such as vegetables get frozen and none of this can be used. Hence they have to be thrown away.

This means, that I cannot use the 52 liters capacity of the freezer to keep any groceries in it because I have to throw them away after power outages. Why should I retain a refrigerator when I have lost the capacity to 179 liters instead of 231. The very purpose of having bought a bigger sized refrigerator is completely lost.

Upon raising this issue with Reliance, a technician took a look at it and self declared that there is nothing wrong with the product. Upon raising the issue to reliance Consumer services department, they were interested in self declaring the issue as closed instead of resolving it. Please look at emails written by Ruqhaiya Begum on September 28, 2024 and September 29th 2024.

I had purchased LLOYD Side by Side Refrigerator GLSF590DSST1GB from Reliance Digital Majiwad Thane on 18th August 2024 at Rs 53733 and delivery was expected by 7th October 2024 on my address in Mumbra.
The delivery guy calls on 7th October and says that he does not have enough ppl today and will do delivery on 8th. Later on 8th October delivery guy brings the refrigerator but he says he was not aware of delivery on 6th floor and said...

Hi

Reliance ID :[protected]worked as Part timer please check the time of worked)
UAN :[protected]
Reliance account : THVSH[protected]

I hope this message finds you well. I am writing to request your urgent assistance regarding an issue with my Provident Fund (PF) account that is currently affecting my career prospects.

I was employed as a part-time employee at Reliance Retail...

We had purchased WHIRLPOOL FF 500L IFINVCNPLTN Refrigerator from Reliance Digital – on 14th October 2022.

Within 6 months of purchase, the machine stopped working. After much follow up it was repaired. till now 4 times, we have faced same issue. Now we have lodged complaint to Reliance digital on 1st August, 2024, till date the machine is not repaired or they are able to find out the exact issue. Nor the technician has come...

I raised this complaint online and have contacted you on call but you stated that no complaints are taken online and I have to give you a handwritten complaint. Sir, I am Anulika Mishra, a buyer of a Reliance store and I bought a Bosch washing Machine in 2021 with a 5years warranty. Last year I started facing a small issue and it stopped working last month. I raised a complaint to Store Manager Shivay and the complaint numbers are:
1. [protected] - 24.07.2024
2. [protected] - 06.08.2024
Using this complaint number Akshay the support team manager sent two mechanics to inspect and repair. They took 2 hrs to open it and stole the spare parts. they did not inform me that the spare part was missing, they said only the button panel is not working. The Reliance rescue team requested Bosch to arrange the part but Bosch's team sent their agent to inspect the machine and find if any issue persisted with the machine, the moment he switched on the machine he said the machine part is missing. Did the previous agent gave you the spare part? I said no they took the pics they might have taken with them have they not updated for this? he said no.

I had contacted back the team as Bosch denied the service due to non-availability of spare parts. and on the other hand, reliance denied services and replacement both. My machine is in warranty and part is taken by the agents sent by Akshay Yadav. I have an email confirmation wherein, Shivay's store manager has confirmed that Akshay has sent twice the agent.

Please find attached handwritten request, I am going through with spine pain and due to that not being able to travel otherwise I would have visited your police station. I need a replacement, which is valid too, but they are now putting the blame. I have called a third party to pay them and stole the spare part. But the only thing is that the washing machine is still in the same condition as the reliance representative had left it. I need a replacement or money back as the product is in warranty and the spare part is stolen by the reliance mechanic only.

Please find attached the warranty paper and I have a call recording also wherein Store Manager Shivay has confirmed that Akshay has sent 2 people who visit and open the machine now Akshay to protect his team members is lying said no one has visited my place from reliance. As they do not want to do the replacement.

I have never contacted any local person as it is too costly to call a local in my area and i am very well aware that my machine is in warranty so there is no point I will call anyone outside and have contacted only the manager for support.

I have purchased an AMC RESQ CARE PLAN, for product AQUAGUARD WP ROYALE RO UV SS ZPP 5L GREY - Product no [protected] on 06/11/2020, which is valid from 13/12/2021 to 12/12/2025, under serial no [protected].

For the last 6 months i having issues with my Aquagaurd, and i have been filling numerous complains regarding the same. During the end of last year, first of all the technician was called and he changed the filter after 2 months an numerous follow ups from our end, however the filters were all found to be damaged after few months o[censored]se, again the technician came and forced us to change the iron filter by paying money, in the month of June. Now its been, again the same issue in July the technician is again asking for change for filters by paying the amount.

The Sediment filter which easily available in market at MRP 350 Rs, the technician always charges us Rs 700, that too without any bill given to us, even after doing follow-ups multiple times.

And the water filter, Aquagaurd SUPERB EA RO kit which is easily available in the market in Rs 3500, the persons at service center delayed my servicing last year claiming that filters are currently unavailable. However the real motive of this delay in filter change, which we understood later that the as per the company policy i can change filter only once and as the company didn't changed the filter last year and delayed the change of filter at the fault of company, as a customer i have to bear the pain. And the filters which were given to me were also found to be faulty and again the company is not taking any responsibility.

Due to all these ignorance from the company i was mentally and financially harassed and have to purchase drinking water with a monthly cost of Rs 4000 for 3 months, and I had to pay Rs 6000 to an outsider technician to repair my Aquagaurd, which he later mentioned the Reliance technician willfully has done some settings so that the Aquagaurd will not last more than 6 months.

I will highly obliged if my request is taken seriously and thug companies like this is punished who play with the sentiments with the common man for the basic requirement like water.

मी, श्री.विनायक किसन परते, मी दिनांक 14.08.2022 रोजी रिलायंन्स डीजीटल, डोबीवली पुर्व येथुन वरफुल कंपनीची वॉशिंग मशिन विकत घेतली होती सोबत मला सदर बाबत एक्स्टेडेंड वारंटी सुद्धा घेतली होती.
दिनांक 3.07.2024 रोजी माझी वॉशिंग मशिन चालत नसल्याने मी रिलायंन्स डीजीटल ग्राहक तक्रार केंद्र येथे तक्रार केली त्यावेळी त्यांनी पहिले अर्धवट ज्ञान असलेला सर्व्हिस पर्सन पाठवला परंतु, त्याच्याकडुन दुरुस्त न झाल्याने त्यांनी दुसरा सर्व्हिस पर्सन पाठवला होता. दि.31.07.2024 रोजी मशिनचे पार्ट खराब झाले आहेत कंपनीकडुन मागवतो आणि दुरुस्त करुन देतो असे सांगतीले. आजतगायत ती व्यक्ती कॉल देखील घेत नाही. रिलायंन्स डीजीटल ग्राहक तक्रार केंद्र येथे विचारणा केली असता, आज –आज, उद्या-उद्या अशी उडवाउडवीची उत्तरे देत आहेत. अद्यापपर्यंत वरफुल कंपनीची वॉशिंग मशिन नादुरुस्त असल्याने मला नाहक मानसिक त्रास सहन करावा लागलेला आहे तरी, सदर प्रकरणी मला योग्य तो न्याय मिळवुन द्यावा ही विनंती

Reliance Digital store is Sigra, Varanasi (U.P) - 221010

The staff in the store is highly untrained and lack product knowledge as I had personally gone to purchase appliances for my house but the staff attitude clearly showed disrespect and unwillingness to sell goods

I am really disappointed considering a brand like Reliance Digital keeping such staff with no check on them