Reliance Digital Complaints & Reviews

I am raising a serious complaint regarding the AC purchased from reliance digital on 12 April 2025. Since installation, we have been facing continuous issues including water leakage, ice formation, and poor cooling performance. The installation itself was done poorly, and over the last four months, these problems have only worsened.

Despite multiple complaints and emails, there has been no timely or effective response their...

Reliance service providers took 30days to change the filters of Kent plus water Purifier.
Once that is done water started leaking from our purifier. Now we have been calling and requesting then to rectify it from 3weeks. No help from Reliance Service providers.
For hour 2-3liters of fresh drinking water is leaking from purifier. I don't know what more motivation they need than this.

They are not providing service...

I placed an order on 2nd July 2025 from Reliance Digital (Order ID: RD686544C40EE0807C85) for a washing machine. The promised delivery date was 4th July 2025 by 9 PM, but as of 5th July, the product is still "In Process" — it hasn't even been shipped.

I tried reaching out to customer support multiple times, but they are not providing any proper response or resolution. No tracking number, no timeline — just complete silence....

This is to bring to your notice that even after 3 days, my purchased TV is not installed yet..
the commitment is at its worst
the communication is at its worst
no tracking of services
no higher authority takes care..
nor anyone from the store is sharing any time..
does not value customer

I hadn't seen such worst dealing eve

Dear Sir/Madam,
I am writing to formally express my disappointment regarding the installation and service of the LG 1.5 Ton 5-Star AC, which I purchased from Reliance Digital, Patia Store, on April 16, 2024—approximately one and a half months ago.
The installation was carried out 9–10 days later, around 1:00 PM, by the assigned engineer Mr. Prabhu Mohanty (accompanied by another individual, possibly his assistant). Unfortunately,...

Complaint regarding my Kelvinator AC (Model: SAC 1.5T INV5S KAS-X18510B), which has been non-functional for the past 6 days. Despite team's assurance in the last communication that the issue would be resolved within 72 hours, absolutely no action has been taken so far.
This delay is not just disappointing, but completely unacceptable—especially considering that I opted for the Reliance ResQ plan, paying a premium for timely service...

I’m writing to raise a serious complaint regarding my recent purchase from your store — Reliance Mall, Sector-13 Dwarka.

On 25 May 2025, I bought a LLOYD 1 Ton Split AC (GLS12I3FWBBA – 1EA PM). Installation was done on 27 May, and since then, the experience has been nothing short of a nightmare.

The technician from Reliance ResQ told my mother that the AC could not be installed in the place...

RNP[protected]
Dear LG / Reliance Digital Support,

I am writing to formally report an ongoing issue with a brand new LG air conditioner purchased from Reliance Digital( suncity, Bandlaguda Jagir, Hyd, 500086) on February 8, 2025.

From the first day of installation, the unit has been making a grinding noise, which clearly indicates a mechanical issue. I immediately raised a complaint with Reliance, but despite multiple follow-ups, there has been no resolution or proper response from your service team.

This is extremely disappointing and unacceptable, especially for a newly purchased product under warranty.

Manager promised to take care of the issue within 7days and now he is ignoring. Issue is not resolved.

Dear Team,

I am writing to raise a serious concern regarding my Reliance Digital account. I had mistakenly opted to delete my account, and as per the notification (screenshot attached), it clearly states that my account will be permanently deleted on[protected]. This means my account is still active as of now.

Despite this, I am unable to:

Place any orders using my wallet balance (₹1699)

I am not Use this amount at any Reliance Digital offline store. Get any assistance or resolution from customer support after multiple emails and phone calls but no response. Reliance support team has informed me that my account is already deleted and that my wallet balance will also be lost – which is misleading and unacceptable.

I request the following immediately:

1. Either allow me to use the ₹1699 wallet balance before the account deletion date
OR

2. Refund the entire wallet balance to my original payment method or UPI

I am a student and this amount is important to me. If this issue is not resolved quickly, please help me

I, Rajashekar R, had raised a service request with Reliance Digital on 3rd March 2025 for my Samsung 43" UHD Smart LED TV (Model: 43BU8570) due to a display issue.
Timeline of events:
3rd March: Complaint raised
7th March: Technician picked up the TV
26th March: Complaint was cancelled and recreated
28th March: Required part was ordered
10th April: Promised part delivery date — still no...

Ihad purchased an AC from reliance digital genda circle outlet but it is leeking.so, I filed a complaint about my AC leaking on Tuesday, March 12, 2025. It took two days for a technician to visit my home. He inspected the AC and confirmed that one part was damaged and needed replacement. When I called for an update, I was told the part had been ordered, but after two more days, it still hasn't arrived. They also mentioned the part cannot be sold separately and must be removed from an old AC. I paid 32, 000 for this service, and I want to know what to do in the meantime. Either they should replace the part as soon as possible, replace the entire AC, or issue a refund.

Compliant ID-[protected]-110325

I had handed over cheque to Reliance Res Q service center dated 06/01/2025. Confirmation mail was also received dated 10/01/2025 mentioning warranty renewed. I had told Vasai service center incharge many a time to deposit the cheque but till 2nd Feb25 not reply or no cheque deposition confirmation receive. I had escalated this issue at customer care in Reliance Res Q followed by 1st and 2nd level but forgot about resolution they don't even replied on the same. All communication attached. Last dated 16/02/2025 communication 2nd level customer care lady told they can not renew warranty and cheque can return. This is completely unfair as they had accepted and then denied. Not even bother to deposit cheque on time after 45day follow too and later no response/no resolution. Please look into it to take action and please look into support to renew extended warranty.

1) I have purchased 1 livepure waterpurifier & 2 Bajaj electric geysers from Reliance store - Kothrud, Pune Dt.26/01/2024
2) When I purchased the items, the sales representative told me that if you purchase the Resq app, you will not be charged anything extra for servicing or materials. After 1 year product warranty is closed the resq app service is start. it is for 5 years. I believed that person and purchase the RESQ service...

A complaint regarding the non-delivery of the washing machine I purchased from your Reliance Digital store in Himmatnagar on 31st December 2024.

Despite the assurance provided at the time of purchase that the washing machine would be delivered within 7 days, I have yet to receive the product, and I have not received any communication regarding the delay. I have made several attempts to reach your customer service team, but unfortunately, I have not received any satisfactory response or resolution to this matter.

To Whom It May Concern at Consumer Forum,

I am writing to seek your assistance in resolving an issue with a damaged product I received from Reliance Digital. On November 25th, 2024, I received a Boat Power Bank (20000mAh) that was unfortunately dented and unusable.

As there was no option for online returns, I emailed Reliance Digital, and they assured me that someone would get back to me within 48-72 hours. However, despite my follow-up emails, the issue remains unresolved.

To meet my urgent needs, I purchased another Boat Power Bank (10000mAh) on November 26th, 2024, which I received on November 27th, 2024, without any issues. Notably, I already own an identical Boat Power Bank (10000mAh) purchased earlier in November, which is functioning perfectly. I now have two Boat Power Banks (10000mAh) that are working fine, highlighting that the issue lies with the damaged Boat Power Bank (20000mAh) I received initially.

Despite providing photos of the damaged product and the box, Reliance Digital refused to assist me further, claiming that the product was correctly delivered.

I have attached the photos of the damaged product and the invoice for your reference. I kindly request your assistance in getting a refund for the damaged product as soon as possible.

Order Details:

- Order Date: 23rd November 2024
- Order Number: RDF68937181
- Product Name: Boat Power Bank (20000mAh)

Thank you for your attention to this matter. I look forward to your prompt assistance.

Sincerely,

Monika Bhardwaj

Hi,
I have given my Samsung Tab for servicing to your ResQ team on 28th October 2024
It was on working condition while given for repairing
I am surprised to get the call today from the representative for making the payment of 8000/-
Now my question is the device is of Rs.12000 and I have paid extra Rs.2500 for insurance which covers the damage of the screen
Now why should pay again while the insurance is...

Sir
I had purchased a mixer grinder(Havells) from reliance digital, Rudrapur ( Uttarakhand) on 20.10.2024. While using just next day, its nob came out in the hand. When i called to Reliance Digital, they did not supported us and suggested to call at customer care.
I called at customer care and got reference number [protected] for assistance. Technician visited and gave temporary solution. In all, we are just feeling cheated by the Reliance digital and Havells company . Pl help me i want to replace my product with a new product.
The bill has been raised by the name of my wife i. e. kiran Singh

Regards
Dr Birendra Deo Singh
Professor, GB Pant University of Agriculture and Technology, Pantnagar U S Nagar 263 145 Uttarakhand
Mobile no [protected]

Whirlpool refrigerator 'WP FF 231/235L 2S IFPROINVCNV278 AP SLT' was bought on August 6th 2023. This refrigerator has a total capacity of 231 litres (Freezer 52 litres and fridge 179 litres).

This refrigerator has the option where the freezer section can be used as a normal fridge section. You can keep Groceries in it by setting the mode as 'Grocery day' and things do stay fresh in 'Grocery day' mode.

After a power outage, the setting auto resets itself to 'All Season'. Which means any grocery such as vegetables get frozen and none of this can be used. Hence they have to be thrown away.

This means, that I cannot use the 52 liters capacity of the freezer to keep any groceries in it because I have to throw them away after power outages. Why should I retain a refrigerator when I have lost the capacity to 179 liters instead of 231. The very purpose of having bought a bigger sized refrigerator is completely lost.

Upon raising this issue with Reliance, a technician took a look at it and self declared that there is nothing wrong with the product. Upon raising the issue to reliance Consumer services department, they were interested in self declaring the issue as closed instead of resolving it. Please look at emails written by Ruqhaiya Begum on September 28, 2024 and September 29th 2024.

I had purchased LLOYD Side by Side Refrigerator GLSF590DSST1GB from Reliance Digital Majiwad Thane on 18th August 2024 at Rs 53733 and delivery was expected by 7th October 2024 on my address in Mumbra.
The delivery guy calls on 7th October and says that he does not have enough ppl today and will do delivery on 8th. Later on 8th October delivery guy brings the refrigerator but he says he was not aware of delivery on 6th floor and said he will come with more ppl for delivery on 9th October. On 9th october nobody comes and on 10th October get call saying Vehicle is broken down and cannot deliver today.
I am waiting since 4 days but Reliance digital is not deliverying product with excuses every other day. This is worst service by Reliance Digital and please action against it.

Thanks.

Hi

Reliance ID :[protected]worked as Part timer please check the time of worked)
UAN :[protected]
Reliance account : THVSH[protected]

I hope this message finds you well. I am writing to request your urgent assistance regarding an issue with my Provident Fund (PF) account that is currently affecting my career prospects.

I was employed as a part-time employee at Reliance Retail Market during [6.30 PM to 11.00 PM]while pursuing my studies. My last working day with Reliance was on 25th May 2018, as I had informed my manager at the time. I was relieved from my duties on this date to join a new position in an IT company on 28th May 2018.

Unfortunately, due to an oversight, my PF account was not closed immediately, and the closure date was recorded as 15th June 2018. This has resulted in a 19-day overlap in my PF account, which has led to the rejection of two job offers. I have been unemployed for the past nine months due to this issue, and it is severely impacting my career.

I kindly request your assistance in correcting the relieving date in the PF records from 15th June 2018 to 25th May 2018. This correction will help align the records with my actual last working day and prevent further negative impacts on my employment opportunities.

I sincerely hope you can understand the gravity of this situation and assist me in resolving it. Your support in this matter would mean a great deal to me, as it will help secure my future and ensure that my years of education and hard work are not wasted.

Thank you for your attention to this matter. I look forward to your positive response.

Warm regards,
Bharath Kumar