Reliance Digital — Repair/replacement of front panel of voltas 1.5 t, 4* wac

I had purchased a voltas 1.5 T, 4* window as from reliance digital, Reliance Digital, ugf and ff, vipin palace, main ring road, vikas nagar, lucknow, Uttar Pradesh-226022. store contact no. [protected] /[protected].
At the time of Installation on[protected], horizontal ribs of Air Panel on the front right side of wac were defective. I objected but the installation technicians assured to replace it soon. I sent a mail to customer care regarding the problem on[protected]. Since then only 2 times their technicians attended the complaint assuring that either the front panel or the whole unit will be replaced very soon. I wrote again on[protected] and contacted the area manager from the store on[protected] who also assured to replace the whole unit by[protected] but the complaint is still pending till date.