[Resolved] Reliance Digital — replacement of sony led 43xe7002e .the led tv is having scratch on panel.

Maharaj Tango Sierra

from Bhubaneshwar, Odisha

Website:

Sir, I have recently been posted to odisha and on my arrival .I placed an order of Sony LED 44X7002E from Relaince Digital, berhampur, odisha on 12/07/2018 worth Rs 60990..The attendant (Mr Rasmi Pattnaik) showed me the TV which was displayed in the store and told me that it is the last piece available.
He did not mention anything regarding the display discount and nor i was offered any discount on the product.
The technician came to install the TV on 14/07/2018 and as the TV was opened and mounted on the wall, it was having a scratch on the screen.
I spoke to Reliance Digital at berhampur office but they told that they will not replace the product.
I request you to get my TV replaced at the earliest as the cost factor involved is Rs 60990.

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Aug 23, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital