Reliance Digital — Request for Urgent Repair of Samsung Refrigerator under ResQ Plan (Serial Number 694032)

Address:

Bangalore

I purchased a Samsung Refrigerator under the ResQ plan with serial number 694032, which is valid from 3 June 2019 until 2 June 2023. Unfortunately, I have been trying to request repairs from their customer care service for over a year now with no success.

Despite calling their customer care hotline more than a hundred times, I have yet to receive any assistance. Often, my calls are left unanswered, leaving me with no other option but to continue to pursue the matter.

The technicians they have sent over have been untrained and unhelpful, merely visiting my home and leaving without resolving the issue.

I am extremely dissatisfied with their ResQ plan, as it appears to be a fraudulent policy that swindles customers out of their money and wastes their valuable time and energy in pursuit o[censored]nfulfilled repairs.

I urge you to prioritize the repair of my refrigerator immediately, as further delays may result in the escalation of this issue.

Thank you,
Moazzam Hussain
+91-[protected]
[protected]@gmail.com