[Resolved] Reliance Digital — resq care plan mobile phones

Ashu H S

from Bengaluru, Karnataka

Address:

Phase 5, RVCE post, Global Village, 560059

I have purchased "vivo v11 pro" mobile phone on nov-2018, they have assured 1 time screen replacement with in 2 years but now they are saying that, they haven't said and not ready to replace the screen and even i have paid extra 1099rs for extra warranty. This is like assuring something while customer buying and billing something which is not understand for common user.

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Dec 19, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Reliance Digital Customer Care's response Hi Ashu,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

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