Reliance Digital — RESQ not responding.Not able to repair LED TV

Address:

Mumbai City, Maharashtra

I want to escalate this issue to next level because I am not getting the LED back since last 2 months. The issue started two month back & after lot of follow-ups from my side a service engg came to check the TV. He told me the panel has issue & needs to repair, he went back saying that he will inform service centre & I will receive call from service centre for next action. Since I dint received any call for next 2 week I started following up with service centre & after 10 days of continuous followup service person came to my house to pick my TV for repair. As per the your extended warranty booklet it states that "Standby unit supported in the event of any delayed service." So far you have not arranged any standby LED at my place. My family is without a TV for last 2 months because of your team's carelessness and non-responsiveness. Every time as a customer I have to call many times to get connected with concern person. After continuous followups I got in touch with Mr. Akhilesh who gave me commercial solution as TV is not repairable. After waiting for checq when I dint received today morning your call center connected with Mr. Nikhil as service head & he promised today to arrange it by tomorrow before 3 PM. The extended warranty booklet also states that "Depreciation method of resolution in case of non availability of parts during said period of plan". Technically, it does not state any percentage. So just you cannot force it on me. Plus my warranty is up to 2016. So, please repair my TV and return it at the earliest. It is already 2 months now. Now Your offer is not attractive to accept. We are not going to spend a penny to get the TV. We need it in working condition because we have the extended warranty from you until 2016. It is the responsibility and liability of Reliance Digital to arrange the spare parts or provide an equivalent working condition LED or even provide a new LED TV under the extended warranty commitment. If needed, I will try to contact your CEO Mr. Brian Bade who I hope will help me in this case. Being an old customer and have given you good business, I deserve a customer-oriented solution at the earliest. If this issue is not resolved at all, I will seek help from the Consumer Court . I look forward to my working LED at the earliest. Model no: RELEG3901 Serial No: OLH107625A030031 Extended warranty serial no : 211985 thank you Regards Gaurav Rajput [protected]