Reliance Digital — Resq plan & warranty

Address:

MUMBAI

I bought a dell laptop in reliance digital coimbatore prozone mall branch on 23.08.2018. Opted for one year resq plan. Other than receipt nothing was given as documents. No communication was received still date. Thru the store related queries number [protected] i booked a call for laptop in which back panel & screen panel has some issues (Got open where both ends of panels are pasted) on 12.05.2020 got request number [protected]. As said in sms nobody contacted me. Again i called the toll free number on 14.05.2020, they said laptop has to handed over to service center so i took the address of resq service center coimbatore & conformed from web page also. On 14.05.2020 after reaching the said address shocked to know that no such service center in said address. After so much efforts & pain i came to know that your resq service center was shifted to new premises six months back. Neither call center & web page are not updated.

Received a call from resq coimbatore on 05.06.2020 to hand over the laptop & the same is handed over on 08.06.2020 under request number [protected] booked on 12.05.2020.

Received a call from resq coimbatrore 12.06.2020 asked to pay rs. 999 to dell india pvt. Ltd directly through neft, dell bank details are given to in sms by resq. I sent the amount through neft 12.06.2020. Transaction details asked to share with resq. I did.

On 15.06.2020 received a call from resq coimbatrore asked to pay rs. 4669 directly to dell india pvt. Ltd through neft transaction details asked to share with resq. I did.

On 04.07.2020 my laptop was handed over to me after repair.

My complaints are

1. No documents are given at the time of of buying resq plan.

2. Delay in response from resq service center.

3. Even though my laptop is in extended warranty period i was asked to pay the charges directly to dell.

4. For the charge i paid no receipt are given to me.