Reliance Digital — Samsung A52 continuous repairs

Address:

Multi Functional Complex, Station, opp. Saibaba Temple Street, Alcot Gardens, Rajamahendravaram, Andhra Pradesh 533101, India

Hello,
My mother purchased her Samsung A52 in January. She has had several repairs from the first month and every time either the touch is not working or the phone is hanging or the Calls don't go, the phone doesn't ring loud, the problems are never ending many from the time she bought it . Every-time time she takes it to the service centre, it's only temporary fix and after few days there's a new problem that arises. We requested for a replacement but the store refuses to do so .
I feel a new phone should not be giving so many problems . I demand a replacement ! The phone is still under warranty and we are very fed up of the amount of problems she is facing with her phone . I live away from my parents and they are old and all on their own . it is becoming very hard for me to keep contact them and it's difficult for them to keep running to service centres to get the phone repaired all the time. You People don't understand the struggle we people have to go through for purchasing a faulty phone device. My parents health is being spoiled over such an issue. If this problem does not solve I am going to report the reliance digital RAJAHMUNDRY BRANCH. Please take suitable action.