| Address: | Bangalore, Karnataka | | Website: | www.reliancedigital.in |
Reliance digital (Phoenix mall, bangalore) sold 49 inch led samsung tv (For approx. 90, 000/ rs) with option of integrated dth card. Have not got dth card and working tv even after 6 weeks of making payment.
Not reliance is asking me to get separate permission from my apartment association to install dish and other equipment to make dth card work in my tv. This condition was not told to me while selling.
It was told that i just need to insert dth card and it will work. Its been 6 weeks of paying 90, 000 but still tv is not working.
Have followed all internal process of reliance digital (Talking to store manager, escalation and reaching out to grievance cell to ceo) but no result.
Instead of getting it fixed they pass on my number to airtel without my consent who keeps calling and harassing me.
1) this is pure breach of my personal security as my contact detail and address have been shared with airtel dth without my consent.
2) my tv still does not work has reliance has not be able to arrange dth card till now
3) airtel guy with whom reliance shared my contact keep harassing by calling me and asking for permission from apartment association which i was not informed to me
4) response from reliance ceo escalation group is rude and went to level saying if you want go and file police case.
I was not sold tv by dth operator but reliance.
I just need my tv to work which was promised to me and i have paid 90, 000 rs. I was not informed by reliance for any condition like approval from apartment to make my tv work.
Thanks
Prakash
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[protected]@hotmail.com Was this information helpful? | 
Thanks for response but this is not resolved yet. I cancelled my other plan and whole weekend spent at home so that you guys can fix it. 4 guys came today but went without installing the card.
Pls note when I bought TV from Reliance, I was NOT informed about:
1) I need to get new setup box
2) I need to get new dish installed
3) I need to get approval from my association
4) I need to pay extra for above things done
I was told that this integrated card will work. I even gave my residence address with pin code.
When I spoke to Mr Deepak last time, he said help us getting approval for installation (though this approval is NOT my responsibility). I have got approval to install dish at 2 places :
1) At Terrace which was recommended by Airtel
2) In Balcony of my own apartment
For 1st one Reliance + Airtel want me to pay for extra cable? why I should pay for this when I was NOT informed that to make my TV work extra cable, dish, setup box are required. Even 2 days back we spoke but there was NO mention of additional expense to me as customer.
For Balcony installation your guys are saying it will NOT work due to signal without even checking it. Without checking how you guys know there is no signal? One of the other resident has placed dish in balcony, it was informed by my apartment technician as well. Pls DO NOT ask me to get approval to visit someone else's apartment now.
When I spoke to Mr. Deepak 2 days back he also said that only approval is required. I have got approval for 2 places already. There was NO mention of additional expense.
My apartment association technician and General Manager both visited apartment TWICE in presence of Reliance and Airtel and confirmed approval. Why this is NOT installed?
When I again called your concerned person he is NOT picking the phone and disconnected.
All your 4 guys left without closing the issue asking me to check with Reliance HQ or pay from my pocket.
Kindly give me any logical reason why I should go though this non-sense due to your issues. Its upto you to work out with Airtel vendor or what ever. I bought TV from reliance Digital with promise that integrated card will work and was NOT informed about additional expense and items (Dish, Setup box, cable).
Its been close to 2 months and its NOT working. I want to reach out to next level escalation to get this fixed from Reliance. I bought TV from Reliance Digital NOT from anyone else.
I don't want to blame anyone but surely I don't deserve this treatment and mental agony.
You guys should take responsibility to get this fixed and make my TV work. You can't expect me to Pay which was NOT informed by Reliance while selling the TV.
Seriously looking for solution.
Thanks
Prakash
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