Reliance Digital — Scammers

I've ordered Apple MacBook Air on 30th and EDD was 4th September but till date i haven't recieved my product. I called customer support several times and raised issue multiple times over calls and email but everytime they say the same thing that "they are working on resolving the issue and gives us some more time".
They don't know where my package is and neither they are returning my money saying the status is shipped.
They are fraud who are looting innocent people hard earned money. No one is responsing and service is pathetic.