Reliance Digital Stores — Extremely Poor after sales services

Address:

Vadodara, Gujarat

I had purchased a split ac from Reliance Digital Nizampura Vadodara 11 months back. They had to provide 3 free services within 1 year. But when it comes to services, reliance digital has made me feel like I did a mistake in selecting reliance digital chain. For servicing of the above mentioned ac I registered a call on 09.05.2014 morning and I was confirmed that ac shall be serviced on 10.05.2014. On 10.05.2014 morning also they confirmed the schedule, but did not turn up till afternoon, on several follow-ups they told they are unable to provide service today as their maintenance engineer is on training and all rest manpower is busy installing new acs. So, what about the services to the people who have ACs/products installed, purchased from you. Is selling product only of importance to you and not providing services to your customers? Very very unprofessional attitude and negligence of responsibilty. Then I called up LG customer care, they immediately confirmed the service call request, on the very same day within a couple of hours. That's called a good service. Reliance digital needs to learn from them. Thanks to LG customer care. Amrish Vadodara