[Resolved]  Reliance Digital Tv — Complaint against services and fraud by Customer care executives

Address:

Haridwar, Uttarakhand

Dear Sir/Madam, From Last two years I am using reliance Big TV connection number[protected]. I have recharged my account with Rs 3862 in Feb 2013 which is one year plan offered by reliance big tv and same while doing recharge by using online services customer care executive was on call with me and he suggested the recharge and confirmed me the same that recharge successfully done and your one year plan is activated. In October they have disconnected my connection after so many discussion they activated my connection and rest assured that now this will continue till feb 2014 but today morning again they have disconnected my connection. Today when I called in customer care ([protected]) all customer executives made new story that due to sharp pack/regional pack (high definition channel activation) costing Rs 50 which was not activated by me and even while many conversations with them I never heard about it as well as never seen or enjoyed high definition channels on my LCD. So now they are not giving any solutions for the same. My concerned points are:- 1. I have Recharged with one year pack so want services to be activated till feb 2014. 2. Stop fraudulent services as never got any confirmation messages regarding activation or deactivation of these type of services and on screen they never showed balance or these type of services. 3. Very poor support in terms of resolution of complaints as well as wrong commitments. 4. After recharging never got any confirmation msgs/calls/display on screen which declares by balance and which other services is activated. 5. Today calls attended by customer care executives at 9 am Dated 13th dec 2013 i.e. executive Rinky, Floor manager Sunita all are very rigid and they promised me that they will resolve the problem and you will get call in 2 hours. So I request concerned person to activate my services and stop these fraudulent activities and sensitize your customer care executives Thanks & Regards DTH No.[protected] Arvind Rana [protected]