[Resolved]  Reliance Digital Tv — No Response from Coustomer Care

Address:

New Delhi, Delhi

Dear Sir I am Sanjit Gupta & i have 4 connections of Reliance Big TV (Smart Card no.s [protected],[protected],[protected],[protected]. On May 31st, I had registered a complaint that all my 4 TV's are working showing the signal error 400 and the customer care officer gave me the complaint no.[protected] and said maximum time for service is 48 hours but your complaint has been registered on urgent basis and they will and get it rectified tomorrow only. The next day i called up then the customer care officer said that today is Sunday and our technical team is on holiday and won't be able to show up and tomorrow morning you will get a call from engineer and your problem will be rectified by afternoon. No calls were received. I called up in the afternoon and talked to a Senior Supervisor Mr. Prem Negi. He said that your problem has been forwarded and will be rectified today by 7 PM. nothing happened Today morning i again called up and had a word with another senior supervisor Ms Kulwinder Kaur, she said that your complaint is not registered with us, after an hour i again called up then Ms Nisha (Senior Supervisor) said that you will receive call directly from the field within 1 hour and your problem will be rectified by evening. i again called up after 3 hours (since no calls were received) then again a senior supervisor who refused to tell her name said that we have forwarded your call and will try to rectify it today, else it will be done tomorrow. After so many discussions i still doesn't have any answer, no calls is received from any technical person and i don't think that it would be done today also. Now i would request you to please tell me what options do i have. Your 48 hours has already been passed and i have no idea that my problem would be solved in next 48 hours or not. None of your supervisors are able to give any concrete answer to me. For how long do i have to run after this? If you cannot fix my problem, then i would request you to please tell me the procedure of removing my connections and refund of my payments. Thanks & Regards Sanjit Gupta +91-[protected]