Reliance Digital Tv — no service but payment taken for 1 year

Reliance digital tv is not working for 10 days and half channels not coming from 2-3 months, they dont even listen to complaints on calls, i had paid for 1 year, i need my money back. Please refund my money else i will complain in consumer forum against you as a company who took money from customers then stopped services.
What kind of executives you have at call centres, they dont know how to talk, always say it will work in some days, why should we suffer for so long when i have paid the full amount in advance, you took my money then making a fool out o[censored]s. This does not suite you reliance, being such a big name, fooling middle class people