I am writing regarding the trailing order of a television set that has not been delivered even after more than 150 days of placing the order, while the original delivery was supposed to have been made 1 business day.
This order was placed by my father Mr. Dhanunjaya Rao Chintada, who is a retired central government employee with the Income Tax Tribunal and is a senior citizen over 70 years of age. He had multiple call with your customer care team who just kept giving him false promises but the TV was never delivered. He even requested the order to be cancelled and he be refunded the money, but to no vain.
After being utterly frustrated with Reliance team, he informed me of this situation last Saturday, April 02, 2022. I had personally called the Customer Service and the executive apologized and maintained that he could not transfer the call to his supervisor, but understands the gravity of the situation and will arrange for a call back from his supervisor on priority. This call never came!
Since then I have been following up with Reliance Digital for over 75 days and no use. I feel the response comes from AI Bot and not a CC person. Always a generic copy paste email and no action.
This is extremely frustrating and unexpected from Reliance group! .I originally request to kindly resolve this issue by either delivering the TV within next 48 hours or refund his money with an interest cum penalty of 18%. But given my loss of time and fraud Reliance had done, I want to claim compensation of Rs 10 lakhs beyond the refund with interest.
The grievance resolution process outlined in Reliance Digital website is a fraud and the email are not escalated to head of CC or CEO as mentioned in the email. It is defrauding the public and the company should be penalized for this.
I hope this matter will be resolved at the earliest.
Best,
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