Reliance Digital Tv (Reliance Big Tv) — Service not carried out but service charge deducted

Address:Chennai, Tamil Nadu

My TV receiver was dismantled upon my request, on 28 August 2015 (SR No.[protected] Subsequently, I have made a request for installation with address change on 1 September 2015 (SR No.[protected]. The SR was closed on 4th Sep without any service. The sad part is Rs.175 was deducted from my balance. Again I made a complaint on 5 Sep 2015 (SR No.[protected] The SR was closed on 9th Sep without any service. The sad part is another Rs.175 was deducted from my balance. Again I have made a complaint on 09 Sep (SR No.[protected] and the installation is yet to be completed. As a customer I am completely dissatisfied with the service offered and I am wondering why money is being deducted without any service? Meanwhile money is deducted further for usage (obviously we have not viewed channels because of non installation) and now the service is disconnected. I have also made a complaint to Nodal Officer on 11 September 2015 and I am yet to receive any reply Please resolve
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Dear Sankarapandian,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Sankarapandian,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications

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