[Resolved]  Reliance Digital — Whirlpool washing machine not working

Address:Kolkata, West Bengal, 700074

I have purchased whirlpool washing machine in dec 2015 from reliance digital store. Recently the machine stopped working becasue of some technical issue. On calling whirlpool guy we came to know that after service of machine will be provided by reliance digital as it was purchased from them. It was shocking to know this. Then on informing reliance guy some 4 engineers have visited to see what is the issue and have not resolved the issue yet, its almost being a month. I want reliance digital to take back the machine as it is of no use to me as well. I need compensation for the same. Firstly they had cheated me while purchasing by not informing that after sale warranty will be coverred by them, secondly no one is bothered to resolve the issue of non
Working machine.

Contact details of mine
[protected]@gmail.com
[protected]
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Sep 17, 2016
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
Reliance Digital Customer Care's response
Dear Deepak,

We regret the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital
Verified Support
Aug 17, 2016
Reliance Digital Customer Care's response
Dear Deepak,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital
Complaint comments 

Comments

Dear Reliance Team,

I just don't want to continue with your product (Whirlpool Washing Machine). Since one month more than five technician representing from reliance or whirlpool has visited my place and after verification they all informed that they need approval from whirlpool/reliance to repair the product for which they will visit next time with approval. Sorry to say but i can't give my entire day and month for getting the same repaired. I was not informed at the time of purchase about this nonsense otherwise i would have never trusted reliance digital. I am buying products from reliance digital from past and also referred my relative about its competitive pricing and services.

Purchased Bill attached for your information. Kindly check the same and arrange for refund of the same. I don't want to continue with your product at any cost (As warranty of two years is of no use). I dont know whats going on between whirlpool and reliance, but we as customers would not tolerate such bad service when we pay price for the same. So its my final decision to get the the full refund of my product. NO REPAIR NOW! REFUND

Kindly expedite the process. I am also writing mail to escalate the matter. Matter would be worsen if not resolved on time.

Regards,
Deepak Agarwal
[protected]@gmail.com
+91 [protected]

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