Reliance Digital — Worst communication and service

Address:

Emall Chandini chowk kolkata

Yesterday on 27 October 2021 I purchased a Sony led tv from reliance digital world emall Chandini chowk kolkata I was getting same product from different store and they was delivering and installation on same day mean on 27 October But the saleman at reliance digital world Mr Bankim said me that will delivered and installed the tv on 28 October positively and I believe him and I take a leave for today
But till after noon they don't delivered it and neither inform me too
After noon I started calling customer service and email them several times
But no action was taken
At evening they call me and told me that delivery van that a brake down so they don't delivered it
Now I have taken a leave for 1 day who is going to pay me for that
Why did they promised and assure about delivery at there work shop
What kind of customer service is providing by them
Who is responsible for my stress for today afternoon onward
I could say do not believe on them and never visit there stores for any purpose
This was my first .last and worst experience with them