Reliance Footprint — replacement of chappal

Address:

Tajmahal society plot no 4,somnath Nagar, Wadgaon Sheri, Pune - 14, Pune, Maharashtra, 411014

To

Customer care

I, Sharmeen Sheikh, had purchased a footwear from your outlet in Phoenix mall, Pune of Catwalk brand on[protected] for Rs 1799/-.

Within 3 months, sole of the footwear came off. So, I took it to the customer care department of the outlet on[protected], they took it for the repair. They took One month to paste the sole & returned the same to me on[protected] after several reminders & promised me that if it happens again, it will be replaced by the Reliance Trends.

But within a month the sole came off again. So again I took it to the customer care department on[protected] & requested them to get it replaced as I've been promised by them last time.

It's been 18 days now that they took my footwear. Whenever I go to them they make one or the other excuses. Last time I went they said the sales person who took it is on leave for 10days & no other person knows about it!!! It was hilarious to listen him give me this lame excuse. Does any big outlet work like this that if one sales person goes away then everybody is lost???

I always buy from Reliance Trends in good faith that the store only keeps the products of the brand which it trusts. I came to you in good trust & bought the product, so now it is your duty to satisfy me of the products you are selling.

It's been harassment. I spent good money on a product considering it of good quality & if it is not. I request you to replace my footwear as more than on feet it's been under repair. Also I do not have this much of time & energy to spend on a product's repair which I bought to use!!!

Sharmeen Sheikh

A trusted customer